by Nikhath K | Sep 20, 2022 | Latest, Outsourced Support
Businesses miss out tremendously when they avoid offering Live chat services to their customers. Most customers are used to getting used to real-time assistance at all at times. If they do not receive a query to their response, potential customers are likely to take...
by Arya MA | May 17, 2021 | Latest, Server Management
FCR or first contact resolution, one of the most important IT support metrics has a vital role in improving customer satisfaction. First contact resolution includes the percentage of incoming service requests resolved during the first interaction with the customer,...
by Reeshma Mathews | Aug 16, 2017 | Server Management
Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business. Live chats are much faster than email support and more convenient than phone support. Chat technicians...
by Reeshma Mathews | Jun 20, 2017 | Technical Support
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market. Multi-channel support is a must nowadays, to cater to customers of...
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