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Unauthorized error on solusVM VPS in WHMCS

by | Jul 20, 2021

Wondering how to resolve unauthorized error on solusVM VPS in WHMCS? We can help you.

Here at Bobcares, we often handle requests from our customers to fix similar WHMCS errors.

Today we will see how our support engineers fix this for our customers as a part of our Server Management Services.

 

How to resolve Unauthorized error on solusVM VPS in WHMCS?

Usually, error might occur due to missing Custom Fields for the affected product in WHMCS.

Some of the custom fields that should be created for a product in WHMCS > Setup > Products/Servers > Products/Services > a product > Custom Fields include:

All custom fields:

Field Name Field Type Tick Box Virtualization Types
vserverid Text Box Admin Only For any
rootpassword Text Box Admin Only For any
nodeid Text Box Admin Only For any
instructions Text Box Admin Only KVM
vncip Text Box Admin Only Xen HVM, KVM
vncport Text Box Admin Only Xen HVM, KVM
vncpassword Text Box Admin Only Xen HVM, KVM
internalip Text Box Admin Only Xen PV, Xen HVM, KVM

 

Today, let us see the steps followed by our Support Techs to resolve it.

1.Firstly, access WHMCS administrator area.
2. Then, open Setup > Products/Services > Products/Services > Edit for the affected Product.
3.Next, open Custom Fields and add missing fieles according to virtualization.
4.Open Clients > Products/Services > affected Product.
5.Add vserverid and nodeid in relevant fields.
vserverid can be found in SolusVM > Virtual Servers > ID column.
nodeif can be found in SolusVM > Nodes > ID column.

 

[Need assistance with WHMCS issues? We can help you]

Conclusion

In short, we saw how our Support Engineers fix unauthorized error on solusVM VPS in WHMCS

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