Wondering how to resolve unauthorized error on solusVM VPS in WHMCS? We can help you.
Here at Bobcares, we often handle requests from our customers to fix similar WHMCS errors.
Today we will see how our support engineers fix this for our customers as a part of our Server Management Services.
How to resolve Unauthorized error on solusVM VPS in WHMCS?
Usually, error might occur due to missing Custom Fields for the affected product in WHMCS.
Some of the custom fields that should be created for a product in WHMCS > Setup > Products/Servers > Products/Services > a product > Custom Fields include:
All custom fields:
| Field Name | Field Type | Tick Box | Virtualization Types |
| vserverid | Text Box | Admin Only | For any |
| rootpassword | Text Box | Admin Only | For any |
| nodeid | Text Box | Admin Only | For any |
| instructions | Text Box | Admin Only | KVM |
| vncip | Text Box | Admin Only | Xen HVM, KVM |
| vncport | Text Box | Admin Only | Xen HVM, KVM |
| vncpassword | Text Box | Admin Only | Xen HVM, KVM |
| internalip | Text Box | Admin Only | Xen PV, Xen HVM, KVM |
Today, let us see the steps followed by our Support Techs to resolve it.
1.Firstly, access WHMCS administrator area.
2. Then, open Setup > Products/Services > Products/Services > Edit for the affected Product.
3.Next, open Custom Fields and add missing fieles according to virtualization.
4.Open Clients > Products/Services > affected Product.
5.Add vserverid and nodeid in relevant fields.
vserverid can be found in SolusVM > Virtual Servers > ID column.
nodeif can be found in SolusVM > Nodes > ID column.
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Conclusion
In short, we saw how our Support Engineers fix unauthorized error on solusVM VPS in WHMCS
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