Are you looking for a solution to WHMCS ionCube error? We can help you.

Usually, ionCube errors occur due to misconfigurations in the ionCube loaders.

At Bobcares, we often receive requests to solve these errors as part of our Server Management Services.

Today, let’s discuss the root cause of these ionCube errors and see how our Support Engineers fix it easily.

Why do WHMCS ionCube errors occur?

As we all know, ionCube ensures better protection of the WHM software codes written in PHP.

And, to decode and execute the ionCube encoded files, we need a PHP extension called ionCube loaders.

So, these ionCube loaders load fast and give better performance results for the WHMCS. That is why we consider the ionCube loader as an important requirement for running WHMCS.

But, often misconfigurations in ionCube loaders cause tricky errors. Among these, the main errors are site errors and fatal errors.

How to fix WHMCS ionCube errors occur?

Now, let’s check how these site errors and fatal errors occur.

1. Site error

Usually, site error looks like:

Site error: the file /path/to/crons/cron.php requires the ionCube PHP Loader ioncube_loader_lin_5.6. installed by the website operator.

This error mainly occurs when the ionCube loader has some configuration problems. It might be outdated or missing completely.

So, when we execute the below command in the command line,

php -v

If the resulting output does not contain the line “with the ionCube PHP Loader“, it indicates the absence of ionCube loader.

Similarly, if the line “with the ionCube PHP Loader” reports an old version of the ionCube loaders, this indicates that the system requirements are not met.

So, to resolve the error, we need to check whether the correct version of the ionCube loader as per the system requirements has been installed or not.

2. Fatal error

Recently, one of our customers approached us with an ionCube error. The error is as follows.

Fatal error: The file /path/to/whmcs/filename.php  encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0.

Our Support Engineers checked and found that the above PHP version encoding error occurs mainly due to outdated files designed for a previous version of the WHMCS software.

So, in order to resolve this error, we followed the below steps,

1. Initially, connected to the FTP client.

2. Then, we navigated to the path specified in the error message.

3. After that, we removed the file mentioned in the error message. Here the file is filename.php in the path /path/to/whmcs/filename.php.

This will resolve the error easily.

[Still having difficulty in solving this error?- We’ll help you.]

Conclusion

In short, WHMCS ionCube error occurs due to misconfigurations in the ionCube loaders. Today, we discussed the root causes of the ionCube errors and saw how our Support Engineers fix this error for our customers.