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WMI ERROR: Retrieve result data – How to resolve

by | May 15, 2021

Stuck with WMI ERROR: Retrieve result data? We can help you.

With Windows Management Instrumentation (WMI) we can have agentless monitoring of Windows machines.

Nagios supports WMI monitoring. It provides admins with a simple method of monitoring their Windows servers and workstations without having to install or configure agents.

As part of our Server Management Services, we assist our customers with several Windows queries.

Today, let us see how to resolve this error.

 

WMI ERROR: Retrieve result data

In this article, let us see how we can troubleshoot this error.

When we run the WMI Configuration Wizard, we receive the error:

UNKNOWN – The WMI query had problems. The error text from wmic is: [wmi/wmic.c:212:main()]
ERROR: Retrieve result data.
NTSTATUS: NT code 0x80041003 – NT code 0x80041003

In such a case, we need additional permissions for our Windows machine.

On the Windows machine in a command prompt, we execute:

wmic useraccount where name=’wmiagent’ get sid

This command assumes the user account for WMI is wmiagent.

Our output will be like this:

SID
S-1-5-21-2343277006-4046424753-211511363-1002

This is the SID number.

Then to get the current security descriptor (SD) for SCMANAGER, we run:

sc sdshow SCMANAGER
D:(A;;CC;;;AU)(A;;CCLCRPRC;;;IU)(A;;CCLCRPRC;;;SU)(A;;CCLCRPWPRC;;;SY)(A;;KA;;;BA)S:(AU;FA;KA;;;WD)(AU;OIIOFA;GA;;;WD)

This is the SD string, specific to our Windows machine and we need to use it.

Then we need to add an entry to the SD that contains our SID.

For example, we use the SID above:

(A;;CCLCRPRC;;;S-1-5-21-2343277006-4046424753-211511363-1002)

We need to insert this to the beginning of the SD after the D:, using the example above it looks like:

D:(A;;CCLCRPRC;;;S-1-5-21-2343277006-4046424753-211511363-1002)(A;;CC;;;AU)(A;;CCLCRPRC;;;IU)(A;;CCLCRPRC;;;SU)(A;;CCLCRPWPRC;;;SY)(A;;KA;;;BA)S:(AU;FA;KA;;;WD)(AU;OIIOFA;GA;;;WD)

Since we have altered the SD, we can execute the following command using our new SD to apply the SD:

sc sdset SCMANAGER D:(A;;CCLCRPRC;;;S-1-5-21-2343277006-4046424753-211511363-1002)(A;;CC;;;AU)(A;;CCLCRPRC;;;IU)(A;;CCLCRPRC;;;SU)(A;;CCLCRPWPRC;;;SY)(A;;KA;;;BA)S:(AU;FA;KA;;;WD)(AU;OIIOFA;GA;;;WD)

Eventually, we should re-run the configuration wizard and ensure the resolution.

[Need help with the solution? We’d be happy to assist]

 

Conclusion

In short, we saw how our Support Techs fix the WMI ERROR for our customers.

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