by Visakh S | Oct 28, 2017 | cPanel, Server Management
Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that? In our role as Hosting support specialists for web...
by Visakh S | Oct 17, 2017 | Technical Support
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business. Here at Bobcares, we help web hosts and other online service...
by Visakh S | Oct 14, 2017 | Server Management
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
by Reeshma Mathews | Oct 11, 2017 | Server Administration
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That’s why it’s important to...
by Reeshma Mathews | Oct 11, 2017 | Technical Support
What distinguishes the best hosting support? Is it technical expertise? Communication skills? Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team. Core...
by Reeshma Mathews | Oct 11, 2017 | Technical Support
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality. When you choose a superior quality...
by Reeshma Mathews | Oct 10, 2017 | Technical Support
The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too. Expert technical...
by Reeshma Mathews | Oct 10, 2017 | Technical Support
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Delayed or poor quality support can shoo away...
by Reeshma Mathews | Oct 9, 2017 | Server Administration
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...
by Reeshma Mathews | Oct 7, 2017 | Technical Support
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford? Many web hosts who operate phone support services inhouse, end up burning their fingers due to...
