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Fixing OnApp error “onappstore onlineVDisk [] failed on frontend [] with error map”

by Visakh S | Nov 23, 2015 | OnApp

A website suddenly goes offline. The server is un-responsive. A server reboot is attempted, but the server fails to come back online. This is typical of the way a server crash would unfold. As a server management company, we’ve often seen such issues with...

Growing website? Here’s how we built the best hosting solution for a high traffic website

by Visakh S | Nov 17, 2015 | Server Administration

What has a royal wedding got to do with fashion? Apparently, a lot. In April 2011, within minutes of Kate Middleton stepping on the red carpet, the the wedding dress designer’s name “Sarah Burton” was trending in Twitter. The interest in the dress...

cPanel spam mitigation – How we fixed a massive “open relay” spamming in Exim mail server

by Visakh S | Nov 11, 2015 | cPanel, Server Administration

Spamming has long been a pet peeve of server owners. It’s a problem that just refuses to die. Time and again it keeps re-appearing by taking advantage of new vulnerabilities in web or mail servers. As a cPanel server management company, spamming is one of the...

Database crash rescue – How we re-built an InnoDB MySQL database when ibdata1 file was corrupted

by Visakh S | Nov 7, 2015 | MySQL, Server Management

For a website owner or a web host, a hard disk crash is one of the most upsetting things that can happen to their business. It means service downtime, loss of business and valuable time spent on data restoration. To minimize such catastrophe, many server owners keep...

How we blocked zero-day malware attacks on websites using NAXSI firewall

by Visakh S | Nov 6, 2015 | Technical Support

On Oct 17th 2015, we started receiving reports of Magento shops being infected by GuruIncSite malware. We found that attackers were somehow getting access to Magento admin panel, and were inserting malicious code into websites. Magento’s official site...

How we gained over 500% improvement in web site speed using LXD/LXC and HHVM

by Visakh S | Nov 3, 2015 | Apache, Docker, MySQL, Nginx, Server Administration, Server Management, WordPress

It is no news that Google and other search engines consider site speed as a ranking signal. Studies show that even customer confidence is severely affected by factors such as slow site speed, un-secured web sites, etc. So, web masters all over the world now consider...

How to resolve “550 Access denied – Invalid HELO name” error from Outlook (0x800ccc78), Windows Mail, etc in cPanel/WHM Exim mail servers

by Visakh S | Nov 2, 2015 | cPanel, Server Management

At Bobcares website support services, this is a common error we see in cPanel/WHM shared hosting servers. We’ve seen that strict anti-spam rules or lack of SMTP authentication usually cause this error. The mail user reports the error: Task [email protected] –...

How to clean Guruincsite malware from hacked Magento web sites and remove Google blacklisting

by Visakh S | Oct 20, 2015 | Magento, Server Management

Since 17th Oct, we’ve have been receiving website hack recovery requests from Magento shops infected with Guruincsite,com malware. There are two variations of the malicious code – one that has obfuscated code (gibberish) containing function...

How Bobcares outsourced customer support helps companies build customer loyalty and accelerate growth

by Visakh S | Oct 15, 2015 | Server Administration, Server Management, Technical Support

“I still remember the day I got my 10th customer. I felt I was on the moon. I still know each of my first customers in person.”- Tim Brooks*(A UK based web host) In the year 2000, Tim was one among the many start-up web hosts affected by the dot-com bubble...

How to setup high density VPS hosting using LXC (Linux Containers) and LXD

by Visakh S | Oct 9, 2015 | Technical Support

How many VPS should I put in a server? As part of our hosting support services, we often get this question from VPS hosting providers. We’ve seen that anywhere from 1.5 to 2.5 times the normal server capacity is safe depending on how the server is managed. As a...
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