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What to if you can’t access Netdata dashboard

by | Oct 6, 2021

Can’t access Netdata dashboard? There are several different ways to resolve this issue. Let’s find what our Support Engineers recommend.

Many of our customers have had trouble with accessing their Netdata dashboard and often find themselves facing a timeout error. Our Support Engineers are dedicated to finding the root cause behind the problem and fixing it to ensure that the issue does not arise again.

Unable to access Netdata dashboard

Netdata is an excellent utility tool that offers real-time performance monitoring for Linux systems. It collects metrics like disk activity, CPU usage, website visits, bandwidth usage, and so on. Unfortunately, it also has a penchant for not allowing the user to access the dashboard at times.

How do I access Netdata Dashboard?

This issue will prevent you from accessing the Netdata dashboard via http://my_ip_address:19999.

Our Support Engineers recommend ensuring that the 19999 port is open if you use a firewall like firewalld or iptables. This can be done via the following commands:

sudo firewall-cmd --zone=public --permanent –add-port=19999/tcp


sudo iptables -A INPUT -p tcp --dport 19999 -m comment --comment netdata

Another way to access your Netdata dashboard is through an SSH tunnel from your local machine via this command:

ssh -L [email protected]

However, if you are choosing this option, remember to check

You also need to ensure that the service is listening on the port by running this command:

netstat -plant | grep 19999

However, if you do not get an output, check whether the service is running and if it is using the right port.

Paying attention to these tiny details will help you fix the issue and finally get access to the Netdata dashboard.

[Need a helping hand? We are for you 24/7.]


We understand how frustrating it must be when you can’t access Netdata dashboard. Fortunately, the Support Team at Bobcares has come up with a bouquet of solutions to overcome this problem. Try them out and let us know which one worked for you.


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