by Visakh S | Jun 23, 2015 | Server Administration, Technical Support
In our role as Outsourced Tech Support for web hosts, VPS customers hosted in OpenVZ or Virtuozzo servers often report their sites crashing with the error OOM killed process httpd. It often happens with high traffic websites or with sites hosted in starter plans....
by Visakh S | May 12, 2015 | cPanel, Technical Support
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject ‘Test mail’, Account: ‘mail.mydomain.net’, Server:...
by Visakh S | May 7, 2015 | cPanel, Technical Support
Increment Connection Ratelimit – ispip.net (local.home) [XX.XX.XX.XX]:61647 because of RBL match JunkMail rejected – ispip.net (local.home) [XX.XX.XX.XX]:61647 is in an RBL, see http://www.spamhaus.org/query/bl?ip=XX.XX.XX.XX SMTP connection from...
by Visakh S | Jan 29, 2015 | Technical Support
The data was conclusive. The servers orion-47, orion-50 and orion-52 needed RAM upgrades. In the past one month their RAM usage has mostly been above 85% and was showing an increasing trend. Swap usage has grown by more than 20% and it was resulting in higher I/O wait...
by Visakh S | Jan 23, 2015 | Technical Support
“I did nothing. It just crashes all the time!” So began a professional administration request at the help desk of a data center we managed. The customer’s unmanaged Windows 2008 R2 VPS started crashing one fine day without any apparent reason. The...
by Visakh S | Jan 23, 2015 | Technical Support
“Logs from alpha-p3 is missing!” We were responding to an issue raised by an onsite technician for a data center we managed. System logs from one server was missing in the central log server. It looked like the Rsyslog service that was used for central...
