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What causes “Sender verify failed” SMTP mail error, and how to resolve it in DirectAdmin Exim servers

by Visakh S | Oct 25, 2014 | DirectAdmin, Technical Support

SMTP error from remote mail server after RCPT TO:<user2@domain2.com>: host mx.server.com [xxx.xxx.xxx.xxx]: 550-Verification failed for <user1@domain1.com> 550-No Such User Here 550 Sender verify failed If you are a DirectAdmin web host, you would...

Resolving WordPress broken links, broken login, and site redirection: temporary URL setup in Parallels Plesk servers

by Visakh S | Oct 9, 2014 | Plesk, Technical Support, WordPress

“My WordPress is broke after migration.” “My WordPress links are not working.” “I cant login to admin page!” “My theme and stylesheet is all messed up!” “WordPress site images are missing.” If you are a Plesk...

How to resolve WordPress “missing images” and “missing files” errors in a Parallels Plesk Linux server

by Visakh S | Oct 8, 2014 | Plesk, Technical Support, WordPress

“All WordPress images have disappeared!” “My wordpress site is broken!” “My WordPress style sheet is gone!” Missing images and files are common issues in WordPress sites hosted in Plesk servers. A wide variety of changes ranging...

How to resolve and prevent 554 5.7.1 : Relay access denied email errors in cPanel/WHM web hosting servers

by Visakh S | Sep 4, 2014 | cPanel, Technical Support

In a shared web hosting environment like cPanel/WHM, Relay access denied email error is a common email issue reported by web masters. Over time, Bobcares help desk support services devised ways to resolve such issues in less than 10 minutes, and to an extend prevent...

Shared hosting support – Top five best practices to reduce customer complaints

by Visakh S | Jul 9, 2014 | Technical Support

In a previous post we covered top 10 tips to make shared hosting a success. In this post, we will look into the top 5 queries commonly posted by shared hosting customers, and the best practices to resolve them.   1. This is all new to me. Help me! Issue : Based...

Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

by Visakh S | May 3, 2014 | Server Administration, Technical Support

Its a fine week end, and internal training sessions are on in full swing, here at Bobcares head quarters. Today’s hot topic is cloud server administration. The trainer today drew an interesting parallel between a cloud server and Bobcares managed services. He...
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