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Building Customer Relationship through Proactive Communication

by Hamish Oscar Lawrence | Jun 24, 2009 | cPanel, Technical Support

Communicating with your customer is the most integral part of any business. The work you do for your client does not get recognized unless they are made aware of it. And to make them aware, you will need to communicate with him or rather interact with him. Here at...

To Build your Own Hosting Package

by Hamish Oscar Lawrence | Apr 29, 2009 | cPanel, Technical Support

I was recently going through the ordering process of pizzas at dominos.com. They have this feature of helping us build our own pizza. This gives us a lot of flexibility while ordering a pizza. That’s probably because I already know what I would like to eat. I...

Quick Trac : A Quick Installation

by Hamish Oscar Lawrence | Apr 25, 2009 | cPanel, Server Administration

The Trac is a software project management and issue tracking system oriented for development projects. It comes with an integrated Wiki, an interface to version control systems and a number of convenient ways to keep in track of changes within a project. Trac was in...

For Value Beyond Expectations – Maintain Effective Quality Culture

by Hamish Oscar Lawrence | Apr 21, 2009 | cPanel, Technical Support

Quality refers to the degree up to which requirements are realized. In general, quality systems evolved gradually over the following five eras: Inspection Statistical Quality Control Quality Assurance Strategic Quality Management Quality Systems Chaining. In the...

It’s all about Value

by Hamish Oscar Lawrence | Apr 6, 2009 | cPanel, Server Administration, Technical Support

I would personally recommend Bobcares to any web hosting company out there, that is willing to give quality and affordability a chance. As I check the Bobcares testimonial list, I wonder what makes our clients want to write these gracious comments. Besides public...

It means more than just Happy Customers :: Effective Complaint Handling

by Hamish Oscar Lawrence | Mar 21, 2009 | cPanel, Technical Support

Customer is the blood-line of any industry. Customer Satisfaction involves the extent or the degree to which, a company’s services meet the requirements of its customer. It is mandatory for ISO certified companies to measure their customer satisfaction, and to...
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