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Cloudflare error 1014 – CNAME Cross-User Banned

by | Feb 11, 2021

Stuck with Cloudflare error 1014? We can help you.

This error occurs when CNAME is added from one domain to another domain, which is present in two different Cloudflare accounts, as this is not allowed by the security policy of Cloudflare.

Cloudflare is a free CDN type product that protects against threats such as SQL injection and identity theft.

Here at Bobcares, we often get requests from our customers to fix similar errors as a part of our Server Management Services.

Today let’s see how our Support Engineers fix this error for our customers.

How to fix Cloudflare error 1014

Cloudflare improves site performance and speeds up loading times by using their multiple data centers spread across the world.

A typical Cloudflare error 1014 may look as given below:

Cloudflare error 1014

Before going into the steps for fixing the error we will see the common causes for this error:

Generally, Cloudflare prohibits a DNS CNAME record between domains in different Cloudflare accounts.

There is a CNAME that is set to Cloudflare and that CNAME points to another URL that is already using Cloudflare.

CNAME records are permitted within a domain and across zones within the same user account.

Now we will see the steps that our Support Techs follow to fix this Cloudflare error 1014

Methods to fix the error:

Following are the various methods to fix this error

1. For allowing a CNAME record resolution to a domain in a different Cloudflare account, the domain owner of the CNAME target must contact Cloudflare Support.  And specify the domains allowed to CNAME to their target domain.

A Cloudflare Pro, Business, or Enterprise plan is required on the target domain for Cloudflare Support to change default CNAME restrictions.

2. We can try disabling Cloudflare proxy for that particular CNAME record

3.  Instead of setting a CNAME record, we can add A record by specifying the IP address.

4. This might also be a DNS propagation issue, so we can check if the domain resolves correctly on the networks.

[Still facing the error? We are happy to help you!]

Conclusion

To conclude we saw the common cause for Cloudflare error 1014 along with the methods that our Support Techs follow to fix this issue for our customers.

 

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