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help desk performance metrics


Top 3 help desk performance metrics for web hosting companies

Top 3 help desk performance metrics for web hosting companies

Your customers wont love you for bad service, but your competitors will. That’s why its crucial to hire the best server management company that would help you assure excellent customer service.

In our role as Outsourced Tech Support for web hosts, we manage the support helpdesks 24/7, for our customers. And there isn’t a better way to assess the support quality, than the help desk performance metrics.

Help desk can give you a lot of information, and analyzing all of it may be a hectic task. Here we’ll see the top 3 metrics that can help you improve your customer experience. (more…)