Software testing is not about hunting bugs but delivering great software. However, a vast majority of project managers still consider bug count as the most important measure of a tester’s effectiveness. In my career, I’ve come across a host of metrics which can be used to measure the effectiveness of a tester in delivering the perfect software.
A well designed tester’s Key Performance Indicators should show performance in terms of goals for different functional areas, overall performance as a team, and customer’s feedbacks. Here I am presenting a few of the KPIs we follow in our team, which resulted in an improvement in customer satisfaction index. (more…)