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Server administration


FileZilla etimedout error : Causes and Fixes

Web hosts give their customers FTP access to easily upload website content, images etc. to the server.

But the downside of FTP is that it is vulnerable to brute force attacks (where hackers try logging in with thousands of password combinations, and FTP allows access).

To prevent this, most Web Hosts secure their FTP servers with measures such as blocking unknown incoming FTP connections, allowing FTP only on predefined server ports etc.

However, these restrictions can cause FileZilla Etimedout errors even for a legitimate FTP user. (more…)

How to setup WordPress in multiple servers

Many web hosts now guarantee 99.9% uptime for their services, but that still allows up to 8.7 hours of downtime a year.

That is not a risk many companies can afford to take. For eg. Sports news websites that fail right in the middle of a superbowl may lose their loyal followers. (more…)

Prestashop Bad configuration file – Causes and Fixes

For website owners, using a custom theme enhances the overall look, feel and style of their websites.

Usually, theme installs go pretty well. Sometimes, it can result in errors.

One of the common errors that we see as a part of our Outsourced Tech Support for web hosting providers is  “Bad or missing configuration file”.

Today, let’s take a look at the top 2 reasons for this error and how we can fix it. (more…)

How to fix “406 not acceptable” WordPress error

WordPress is the most popular website platform (32% of the internet on the last count), precisely because it is easy to manage.

But at times, due to certain web server restrictions, an attempt to update the site can result in the “406 Not acceptable error”.

And when website owners do not have a clue on why this error happens, they hit the panic button. (more…)

How to fix WordPress permalinks – Top 5 causes and solutions

WordPress is a great way to build websites.

But as the app is database driven, the default URL structure is a long string of id numbers like: example.com/post.php?id=91824, which is not user-friendly.

To make links look pretty and SEO friendly, WordPress has a built-in feature called Permalinks.

When the URL structure is changed, WordPress updates a file called .htaccess and changes site settings. Usually this works well, but sometimes this fail. (more…)

How to manage a Linux server? Our Linux admins explain

These days, you can get a server from AWS or Google Cloud within 1 hour.

The trouble is, these servers will have Linux as the operating system by default, which is a tough nut to crack for people who are familiar only with Windows or iOS. (more…)

cPanel email going to spam? Here’s how to fix it

You don’t spam people. But your mail lands in spam folder anyway.

That can be quite aggravating when you’ve paid good money to setup anti-spam checks and whatnot in your cPanel hosting panel.

Here at Bobcares, we help cPanel users fix such issues as part of our Outsourced Tech Support services for web hosts & digital marketers. (more…)

WHM IP address missing? Here’s how to fix it

Many VPS or Dedicated server hosting companies now provide cPanel & WHM as their default server administration tool.

cPanel works well for most routine administration, however users come across bugs once in a while.

One such issue is websites not loading even after an account is created. (more…)

The domain already exists in the Apache configuration : Causes and Fix

Billing automation tools like “WHMCS” help Web Hosts to create and edit accounts in a jiffy.

But things like high server load, database connection errors etc. can cause WHMCS to fail which results in partial creation or removal of domains.

And such partial entries on the server can cause domain recreation to fail with the error :

“The domain “abc.com” already exists in the Apache configuration.” (more…)

MySQL “stop: Unknown instance:” error – Why it happens and how to fix

Server errors are no fun.

And it is especially frustrating when the error is cryptic, like “Unknown instance“.

What does it mean, really?

A common error people face in VPS, Cloud and Dedicated servers is MySQL failing with “stop: Unknown instance:(more…)