Outsourcing tech support to a server management company helps web hosts to focus on the core business and at the same time, ensure excellent quality support to their customers.
Many web hosting providers now consider outsourcing or try a combination of inhouse and offsite teams to deliver ’round the clock’ support services to their customers at affordable costs.
But it would be a detrimental move if you choose the support provider only on the basis of pricing. If the support quality is poor or service is not reliable, it would land you in more trouble. (more…)