Many web hosts now guarantee 99.9% uptime for their services, but that still allows up to 8.7 hours of downtime a year.
That is not a risk many companies can afford to take. For eg. Sports news websites that fail right in the middle of a superbowl may lose their loyal followers. (more…)
For website owners, using a custom theme enhances the overall look, feel and style of their websites.
Usually, theme installs go pretty well. Sometimes, it can result in errors.
One of the common errors that we see as a part of our Outsourced Tech Support for web hosting providers is “Bad or missing configuration file”.
Today, let’s take a look at the top 2 reasons for this error and how we can fix it. (more…)
WordPress is the most popular website platform (32% of the internet on the last count), precisely because it is easy to manage.
But at times, due to certain web server restrictions, an attempt to update the site can result in the “406 Not acceptable error”.
And when website owners do not have a clue on why this error happens, they hit the panic button. (more…)
WordPress is a great way to build websites.
But as the app is database driven, the default URL structure is a long string of id numbers like: example.com/post.php?id=91824, which is not user-friendly.
To make links look pretty and SEO friendly, WordPress has a built-in feature called Permalinks.
When the URL structure is changed, WordPress updates a file called .htaccess and changes site settings. Usually this works well, but sometimes this fail. (more…)
These days, you can get a server from AWS or Google Cloud within 1 hour.
The trouble is, these servers will have Linux as the operating system by default, which is a tough nut to crack for people who are familiar only with Windows or iOS. (more…)
Server errors are no fun.
And it is especially frustrating when the error is cryptic, like “Unknown instance“.
What does it mean, really?
A common error people face in VPS, Cloud and Dedicated servers is MySQL failing with “stop: Unknown instance:” (more…)
Up until a few years ago, domains had both mails and websites set up on the same server.
Things have changed nowadays and many people use custom mail servers like Google, Outlook etc. to handle mails for their domains.
To make this happen, server management tools like cPanel provide a setting called “Remote Mail Exchanger”. (more…)
Spammers have made life difficult for us all.
These days even legitimate mails get snagged in the vast array of anti-spam defenses deployed by companies.
One such commonly misclassified anti-spam bounce is:
SMTP error from remote mail server after RCPT TO:<email@example.com>:
host mx.sender.com [x.x.x.x]: 550-Verification failed for <firstname.lastname@example.org>
550-Previous (cached) callout verification failure
550 Sender verify failed
PHP applications like WordPress, Joomla etc. send mail using a PHP feature (aka function) called “mail()”.
Hackers largely exploit the PHP mail function for spamming.
No wonder, Webhosting companies disable PHP mail function on the server as a rule of thumb.
This causes mail from applications like wordpress to fail with the following error.
Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers.
And as part of our services, we resolve technical support queries posted by hosting users.
A common email bounce error we see in support requests is: (more…)