In 2010, Virgin Blue Airlines reported a $20 million dip in profit due to an outage in its online reservation system. Hardware failure was identified as the reason for the outage, but it caused severe damage to Virgin Blue’s reputation, customer loyalty and profit. (more…)
service downtime management
It might seem simple, but not many web hosts realize the good sense in maintaining a news area.
Along with giving you a great way to show case your updates to the servers, and innovations in the business, you can reduce the number of trouble tickets during a downtime by pro-actively advising the clients on ETA to service restoration, and efforts being taken for the same.