Need help?

Our experts have had an average response time of 11.7 minutes in August 2021 to fix urgent issues.

We will keep your servers stable, secure, and fast at all times for one fixed price.

Waiting for the metadata service error EC2 – How to fix?

by | Jul 13, 2021

Waiting for the metadata service error EC2? We can help you.

Recently, one of our customers was unable to retrieve instance metadata using Amazon EC2 Windows instance.

Here, at Bobcares, we assist our customers with several AWS queries as part of our AWS Support Services.

Today, let us see how to fix this error.


Waiting for the metadata service error EC2

With this error, there are two scenarios we need to take into consideration. Moving ahead, let us discuss the same and see how our Support Techs fix this error.

EC2 instance in a VPC is inaccessible and fails instance status checks

In this case, we attach a second elastic network interface to the instance to provide the route and a valid IP address.

Doing so allows us to:

  • Access the EC2 instance on the second network interface.
  • Resolve issues with the networking configuration of the primary network interface.

EC2 instance pass both status checks and is accessible

Here, to solve, we first route print command from PowerShell or CMD.

Then we review the output to confirm if there is a route similar to the following:

Network Address Netmask Gateway Address <Subnet Router Address>

Suppose, it doesn’t or the Gateway Address doesn’t match that of the current subnet. In that case, our Support Techs recommend the following:

Initially, we need to confirm that the latest version of EC2Config or EC2Launch is installed on the instance.

Then to apply the route to the instance, we restart the EC2Config service.

Or, we can run the following command from a PowerShell session:

Import-Module c:\ProgramData\Amazon\EC2-
Windows\Launch\Module\Ec2Launch.psm1 ; Add-Routes

Now, suppose the route exists, but the instance is still unable to retrieve metadata.

Then we review the instance’s Windows Firewall, third-party firewall, or antivirus configuration. We confirm that traffic to isn’t explicitly denied.

[Need help with the fix? We’d be happy to help]



In short, we saw how our Support Techs fix this error for our customers.


Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.


var google_conversion_label = "owonCMyG5nEQ0aD71QM";


Submit a Comment

Your email address will not be published. Required fields are marked *

Privacy Preference Center


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]


Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

_ga, _gat, _gid
_ga, _gat, _gid


Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

IDE, test_cookie, 1P_JAR, NID, DV, NID
IDE, test_cookie


These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.