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Xenapp Error Code 2524

by | Oct 1, 2021

Stuck with Xenapp Error Code 2524? We can help you.

Generally, we fail to launch session “session_name”. Error code: 2524 on Citrix Workspace App During App/Desktop Launch.

As part of our Server Management Services, we assist our customers with several Xenapp queries.

Today, let us see how our techs fix this query.


Xenapp Error Code 2524

The solution our Support Techs provide here is applicable to the products, Citrix Gateway and Citrix Workspace App.

The most common symptom of this error is the error code  returned by the Citrix Gateway to the CWA app when application/desktop launch fails:

Failed to launch session <session_name>. Error code: 2524

Make note that this article intends for the Citrix administrators and technical teams only.

However, the non-admin users must contact the respective Help Desk/IT support team.

Moving ahead, let us see an effective solution our Support Techs provide.


How to fix Xenapp Error Code 2524?

Generally, this error indicates failure to establish a connection with VDA (Virtual Delivery Agent) IP address from Citrix Gateway.

To resolve this issue, we verify if VDA is reachable to Citrix Gateway.

Then, in order to verify the reachability from the Gateway, we create a service to the VDA on ports 1494/ 2598 on the Gateway:

For instance,

> add service vda1 TCP 2598
> add service vda2 TCP 1494

If the output for this service marks as UP, then there is no issue with the reachability.

In addition, we can use the command: “show service <service name>” to check the service state from the CLI

[Need help with the resolution? We are here for you]



In short, we saw how our Support Techs fix the Xenapp error for our customers.


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