Control Panel Support

From established platforms like cPanel & Plesk to new panels like CWP & Ajenti, we support the full spectrum of web hosting admin panels. 

Bobcares routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few technologies we administer on a day-to-day basis.

Supported control panels

cPanel/WHM

cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.

Read more on cPanel support

Plesk

Plesk is a web hosting automation program that provides a web interface to manage web, mail, DNS, database and other services on Linux and Windows servers.

Read more on Plesk support

DirectAdmin

DirectAdmin is a web hosting control panel that offers user/reseller management and services management on Red Hat, BSD and Debian compatible Linux systems.

InterWorx

Interworx is a Linux based web hosting control panel that has a server administrator interface called NodeWorx and a website owner interface called SiteWorx.

Webmin/Virtualmin/Usermin

Webmin is the oldest surviving web hosting control panel that now supports both Linux and Windows server administration, and is extensible through modules.

ISPmanager

ISPmanager supports a wide range of third-party software and enables management of various services such as web, database and mail through a central web-interface.

WebsitePanel

WebsitePanel is an open source control panel for Windows hosting that enables users to manage their hosting environment from a centralized web-interface.

How we help

24/7 emergency administration

The responsiveness of a cPanel server affects the popularity and SEO ranking of sites hosted in it. We restore failed services, or even liaise with your service provider to restart the server if it’s needed.

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Service configuration assistance

Web owners often require assistance in configuring their web applications and client devices. We help cPanel account owners setup or troubleshoot their web/mail services with detailed step-by-step assistance.

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Service performance assistance

The loading speed of a website can be adversely affected by issues such as resource hungry plugins, database optimization, etc. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.

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Account security assistance

Websites are frequently targets for external attacks such as spamming, website defacement, malware hosting, etc. We help cPanel account owners quickly recover from an attack, and restore domain reputation.

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Crash recovery assistance

A web application upgrade or a website update can sometimes result in lost or corrupted data. We assist cPanel account owners restore lost data through database repairs, mail box repairs, backup restores, etc.

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Account setup and migration

New account setup involves a series of steps such as name server setup, DNS updates, data migration, etc. We help new cPanel account owners quickly setup their services by providing detailed step-by-step assistance.

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Account administration and upgrades

As a website matures, webmasters often require more features or more resources. We help your customers grow with you by assisting them in adding services such as SSL, additional IP, increased quota, etc.

Pre-sales support

To grow your business, you cannot afford to miss any of your pre-sales queries. Our experts learn all aspects of your business policies and cPanel system features, so that your customers get a convincing solution for their hosting needs.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

Unrivaled Expertise and Collective Experience Of Over 250 Engineers

Like how you wouldn’t trust a pharmacist to do a surgeon’s job, we don’t trust anyone who can spell “server” to manage your servers. That is why we insist on a degree in Computer Science Engineering for everyone in our team. In this way we know that when things get serious each member in our team can dive deep into their 4 years of hard-earned knowledge in Networking, Operating System, Coding and more to quickly engineer a solution.

One superhero is awesome. But then we went ahead and filled our ranks with more than 250 superheroes who help each other by sharing their knowledge and experience. That makes the Bobcares Engineering Services a formidable force in server infrastructure management. No matter what challenge comes our way, we’ll have a solution, usually within minutes.

Customer Testimonials

What an amazing team and company! The solved my emergency server issues in a few hours and saved me a lot of embarrassment from my clients. I am now a full customer of Bobcares and they will be looking after all my servers going forward. Thanks again, great work!

Rick Hope

Managing Director, Statuo

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, GH1 Hosting

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Founder, Stop The Hacker

Got Questions?

We’ll be happy to answer. A server specialist will get back to you within 12 hours.

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