by Reeshma Mathews | Dec 28, 2017 | Server Administration
When you need to focus on your business, whether it is to establish a new one, or scale it up, outsourcing is a great option. You get professionals to deliver great support to your customers, while you spend time on issues that absolutely need your attention. But all...
by Reeshma Mathews | Dec 24, 2017 | Server Management
A slow website does more harm to your business than good. Not only would customers abandon it, they may also share negative reviews with others. We’ve seen scenarios where a single website slows down the entire server. In our server administration services, we...
by Visakh S | Dec 14, 2017 | Server Management
Every day, cyber criminals use malicious bots extensively to infect websites, send spam, and take down websites with DDoS – all for money. As a server administration company, we often act as the 911 Emergency Rescue for websites under bot attacks. Bot attacks...
by Visakh S | Dec 11, 2017 | Plesk, WordPress
VPS or Dedicated server owners who use Plesk sometimes receive the error “The certificate is not trusted” when accessing the Plesk panel. This is due to Plesk using a “self-signed” certificate – which means that the certificate is not an...
by Reeshma Mathews | Dec 2, 2017 | Plesk, Server Administration
Ever faced a hard disk crash in your server? Then you’d know very well the importance of doing regular backups. But what if you notice a backup failure when you need it the most? That is why it is important to choose a server management service that ensures you...
by Visakh S | Nov 11, 2017 | Server Administration
Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don’t have direct control over how the support is delivered on a daily basis. That is why it is important to choose a support provider whom you can...
by Visakh S | Oct 28, 2017 | cPanel, Server Management
Many see cPanel multi server (aka cPanel cluster) as a way to prevent business downtime. The logic goes that even if one server fails, the other servers can keep websites and mail online. But, how true is that? In our role as Hosting support specialists for web...
by Visakh S | Oct 17, 2017 | Technical Support
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business. Here at Bobcares, we help web hosts and other online service...
by Visakh S | Oct 14, 2017 | Server Management
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
by Reeshma Mathews | Oct 11, 2017 | Server Administration
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That’s why it’s important to...
