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How to prevent ‘Certificate for FILE “(CN: domain.com)” has expired!’ errors in your server

by Reeshma Mathews | Apr 14, 2018 | Server Administration

Earlier, only businesses that dealt with confidential information such as credit card or online transactions, were bothered about their website security. But with most advanced browsers now making HTTPS mandatory, and even Google considering it as a parameter for...

cPanel spam mitigation – How we fight spamming in cPanel servers

by Reeshma Mathews | Apr 11, 2018 | cPanel, Server Administration

Spam mails are more than a mere nuisance for web hosts. When a server is spammed, valid mails get lost or delayed indefinitely in the pool of spam mails. Equally panicky situation is outbound spamming from your server. Your mail server IP can easily get blacklisted,...

How to fix ‘SMTP AUTH is required for message submission on port 587’ error in cPanel/WHM servers

by Reeshma Mathews | Apr 3, 2018 | cPanel

Mail servers have an SMTP authentication feature enabled in them, to validate users who try to send mails through that server. The ‘SMTP AUTH’ error usually happens when users try to send mails without properly authenticating their mail account in email...

3 Simple steps to setup Let’s Encrypt in NginX server

by Reeshma Mathews | Apr 2, 2018 | Nginx, Server Management

SSL certificates are costly. Or, used to be. Now, website owners have a free, totally reliable option to setup HTTPS for their websites : Let’s Encrypt Let’s Encrypt is a Certificate Authority that provides valid SSL certificates for free. The downside is...

How to achieve customer delight with white label help desk support

by Reeshma Mathews | Mar 30, 2018 | Technical Support

Customers are undoubtedly the biggest assets of an organization. We often hear that ensuring customer delight is the ultimate goal which can lead to business success. But what, exactly does customer delight mean? Customer delight is not about making them say a...
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