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How outsourced customer support improves customer retention in your hosting business

by Reeshma Mathews | Aug 28, 2017 | cPanel, Server Administration, Server Management

“Please close this issue and pat yourself on the head, next time we will just come straight to you guys. You guys are life savers. Next time I’m in town I would like to kiss the man or woman who fixed this issue. Can i send you a fruit basket or...

Why you need live chat customer service to boost your sales

by Reeshma Mathews | Aug 16, 2017 | Server Management

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business. Live chats are much faster than email support and more convenient than phone support. Chat technicians...

Are you shunning server updates? Think twice before you do that!

by Reeshma Mathews | Aug 4, 2017 | Server Management

Server updates – We all know it’s important, but many often, server owners push aside these server updates, until its too late.. One may have many reasons for that, and most often it happens as we think it’s not that important or a top priority...

How fast VM provisioning help cloud providers boost their business

by Reeshma Mathews | Aug 3, 2017 | Server Administration, Server Management

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks. For big cloud service providers...

Is your cPanel firewall causing frequent connection timeout issues for your customers?

by Reeshma Mathews | Aug 2, 2017 | cPanel, Technical Support

Web hosts lose thousands of dollars to server attacks. Data loss and downtime badly affects hosting credibility. Securing web servers from attacks is crucial for business success. In our role as Outsourced hosting support specialists for web hosts, ensuring fool-proof...
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