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Outsourcing help desk support? Use SMART metrics to measure support quality

by Reeshma Mathews | Aug 9, 2018 | Magento, Server Management, Technical Support

Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data. Web hosts who look out for ways to cut cost and run leaner, should focus on...

How to speed up Apache webserver for maximum Performance

by Reeshma Mathews | Aug 7, 2018 | Apache, Server Management

These days, everyone expects sites to be super fast. For instance, Google’s LightHouse audit tool recommends that a page should load within 1.2 seconds. Yes, 1.2 seconds sounds steep, but what if your competitors heed that advice? They are likely to get better...

Web host support – Setting up customer support for Newbie web hosts

by Reeshma Mathews | Aug 6, 2018 | cPanel, Server Management, Technical Support

Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market. One such major decision making aspect is providing web hosting support for your end customers....

6 ways to spot the best server administration services

by Reeshma Mathews | Jul 28, 2018 | Server Administration, Server Management

In web hosting business, server uptime and speed are the crucial aspects that determine the success of a provider. Signing up for a server administration service usually happens simultaneous to starting a hosting business. But if your server management company fails...

8 merits of choosing remote tech support for your servers

by Reeshma Mathews | Jul 25, 2018 | Technical Support

In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses. With the growing competition in the industry, a lot of factors determine your business...
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