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Linux server hardening – Shield your servers from 3 kinds of threats

by Reeshma Mathews | Aug 22, 2018 | Server Management, Technical Support

Every web server has two environments associated with it – internal (software and users) and external network. An undetected threat in any of these areas can pose a security menace to your server. In our role as Outsourced Tech Support for web hosts, we perform...

Outsourcing help desk support? Use SMART metrics to measure support quality

by Reeshma Mathews | Aug 9, 2018 | Magento, Server Management, Technical Support

Many server owners often tend to see a help desk system just as an interface between the customers and the company and ignore the fact that it is in fact, a treasure box full of data. Web hosts who look out for ways to cut cost and run leaner, should focus on...

Web host support – Setting up customer support for Newbie web hosts

by Reeshma Mathews | Aug 6, 2018 | cPanel, Server Management, Technical Support

Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market. One such major decision making aspect is providing web hosting support for your end customers....

Cloud Hosting Support – Hire inhouse or outsource?

by Visakh S | Jul 30, 2018 | Technical Support

Cloud hosting is here to stay. The cloud-enabled SaaS, PaaS and IaaS keep growing year on year (13.38% as per Gartner 1). And people adopt it because it’s easy to setup and use. You can get a web server online in 3 clicks. But that doesn’t mean cloud...

Dedicated servers Vs Cloud – What is right for your business?

by Visakh S | Jul 27, 2018 | Technical Support

Hundreds of articles on the internet delve into the pros and cons of dedicated and cloud servers, but not many really come to the crux of the question. What is right for ME? This question gets asked quite often to our server administrators, and we regularly help...

8 merits of choosing remote tech support for your servers

by Reeshma Mathews | Jul 25, 2018 | Technical Support

In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses. With the growing competition in the industry, a lot of factors determine your business...
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