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A webmaster’s handbook on SSL certificates

A webmaster’s handbook on SSL certificates

In the world of eCommerce, security is paramount. Fear of fraud continues to keep millions of consumers from shopping online. SSL Certificates give you an easy, cost-effective way to protect your visitors and earn their trust. (more…)

What is clustered hosting? How to set it up for your web hosting?

What is clustered hosting? How to set it up for your web hosting?

Clustered web hosting is the latest trend in hosting industry, where cluster of multiple servers have replaced a single dedicated server in hosting the web sites.

In our role as Outsourced Support Techs for web hosting companies, we configure and manage hundreds of servers by setting up clusters, and thus help reduce the impact of a downtime in the business.
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Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Deprecated MySQL databases – How to fix this error in cPanel/WHM servers

Bobcares.com provides outsourced hosting support to web hosting companies. As part of our services, we regularly update applications and operating systems of web hosting servers to keep them secure.

When executing a control panel upgrade in some cPanel/WHM servers, an error regarding Deprecated MySQL databases is sent as a mail: (more…)

2 common causes for Email Error 551, and How to fix it in MailEnable, Plesk, Outlook, Thunderbird and Eudora

2 common causes for Email Error 551, and How to fix it in MailEnable, Plesk, Outlook, Thunderbird and Eudora

Email Error 551 is an SMTP error commonly seen in MailEnable servers, and is seen in two forms:

551 Sender address is not valid for your login

and

551 This mail server requires authentication before sending mail from a locally hosted domain

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What causes SpamAssassin error “Use of uninitialized value in concatenation (.) or string” in cPanel/WHM servers

What causes SpamAssassin error “Use of uninitialized value in concatenation (.) or string” in cPanel/WHM servers

As an outsourced technical support provider for Shared Web Hosting Companies, we often encounter application errors and system faults. In the past couple of months, an error that’s often reported by cPanel/WHM users is:

Aug 17 00:25:24.450 [382682] warn: Use of uninitialized value in concatenation (.) or string at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Mail/SpamAssassin/PerMsgStatus.pm line 3082.

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Case Study : How a UK web host turned brickbats into bouquets using 24/7 support and preventive server maintenance

Case Study : How a UK web host turned brickbats into bouquets using 24/7 support and preventive server maintenance

Happy customers remain loyal, and even bring in more business. However, it’s easier said than done.

Many web hosts find it difficult to cut down customer complaints. From pesky server issues to delayed support responses, a lot of things can lead to poor customer reviews, and thereby bad publicity.

A UK web host faced a similar issue in 2013, and Bobcares helped them reverse the trend with just TWO changes to their support strategy.

READ THE STORY >>

GHOST hunting – Resolving glibc Remote Code Execution vulnerability (CVE-2015-0235) in CentOS, Red Hat, Ubuntu, Debian and SUSE Linux servers

GHOST hunting – Resolving glibc Remote Code Execution vulnerability (CVE-2015-0235) in CentOS, Red Hat, Ubuntu, Debian and SUSE Linux servers

Reports are coming in from our Dedicated Linux Systems Administrators about an evolving threat, disclosed earlier today.

A heap buffer overflow vulnerability in GNU C Library (glibc), allows remote or local actors to execute arbitrary code under the privilege of user running the function gethostbyname(). Qualsys, who reported the bug was able to remotely exploit this bug in an Exim mail server.

Linux servers with stable distributions marked as long term support are likely to be affected by this bug (CVE-2015-0235). The distributions we have counted till now include:
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