by Visakh S | Jun 20, 2017 | cPanel, DirectAdmin, Technical Support
Bobcares.com provides outsourced hosting support to web hosts. As part of our services, we manage the tech support help desk of web hosts, and resolve issues posted by web hosting customers. Many of our customers use Linux servers that run Exim as their mail server....
by Visakh S | Jun 20, 2017 | cPanel, Server Administration
Bobcares.com provides Server support to web hosting companies. As part of our work, we help web hosting companies keep their servers upgraded and patched to the latest version. In some cPanel/WHM and CentOS servers, we’ve faced the error Error: xz compression...
by Visakh S | Jun 20, 2017 | Technical Support
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support. Today, we’ll...
by Reeshma Mathews | Jun 20, 2017 | Technical Support
In our role as outsourced hosting support specialists for web hosts, a major task that we perform is the hardening of server and other critical web hosting apps such as the billing portal to prevent hacking, malware infection and vulnerability exploits. HostBill is...
by Reeshma Mathews | Jun 20, 2017 | Technical Support
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market. Multi-channel support is a must nowadays, to cater to customers of...
by Reeshma Mathews | Jun 20, 2017 | Technical Support
Software upgrades form an indispensable part of any server management process. From new feature additions to advanced security updates, a software upgrade provides a lot of advantages. WHMCS is the most commonly used billing and customer account management software in...
by Reeshma Mathews | Jun 19, 2017 | Server Management
SolusVM is a commonly used VPS management system by web hosting providers who are into VPS hosting services. It has support for OpenVZ, KVM and Xen virtualization. As the underlying technology can vary, choosing and configuring the right solution for your servers is a...
by Reeshma Mathews | Jun 19, 2017 | Server Administration
Are you a web host? Are you struggling to figure out a balance between quality support and costs involved? Are you losing out on your client base gradually instead of witnessing a peak growth? Don’t worry, it is possible to provide top-quality support to your...
by Visakh S | Jun 19, 2017 | Server Administration
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers come to us asking for Tier 1 or Level 1 or L1 hosting support, but the definition of “L1 support” varies from person to person. Today, we’ll look at what L1...
by Reeshma Mathews | Jun 19, 2017 | Server Administration
Every customer prefers interacting with a support team who can easily relate to their issues and provide them with personal attention and prompt care in resolving their matters. That’s why most hosting companies prefer to choose inhouse support team over an...
