by Visakh S | Jan 23, 2015 | Technical Support
“Logs from alpha-p3 is missing!” We were responding to an issue raised by an onsite technician for a data center we managed. System logs from one server was missing in the central log server. It looked like the Rsyslog service that was used for central...
by Visakh S | Jan 23, 2015 | Server Administration
It was a peaceful night shift at a data center we managed. Just a few routine server provisioning and customer queries were keeping us occupied. Suddenly all alarm bells started ringing. 25+ managed server instances had gone offline, and the alert priority was among...
by Visakh S | Jan 23, 2015 | DDoS, Server Administration
“This definitely is a problem with your monitoring system! I never used this bandwidth. I was on holiday!” The accounts department of the data center we managed referred this customer concern to us. His un-managed dedicated server showed a bandwidth spike...
by Visakh S | Jan 21, 2015 | Server Administration
The mood was upbeat. It was our weekly business review with a web host we support. Server improvements had resulted in zero service downtimes, and zero customer complaints on service reliability. It was time to figure out how to improve the infrastructure even...
by Visakh S | Jan 17, 2015 | cPanel, Technical Support
“It makes no sense!”, so started a tech support chat one Tuesday morning. An e-commerce site had seen a sudden drop in online orders, and the reason was traced to Google branding it as a malware source. The web site looked perfectly normal, and the...
by Visakh S | Jan 11, 2015 | Server Management
One of the popular questions we get asked is, “When you hire system administrators what qualities do you look for?” Instead of boring you with our recruitment format, let’s approach this question from another angle. Since 2001, Bobcares systems...
by Visakh S | Jan 8, 2015 | cPanel, FTP, MySQL, Technical Support
cPanel logs provide a goldmine of information to quickly resolve various customer issues and server errors. Here’s a list of the cPanel logs most commonly used by our expert server administrators, and the commonly sought information in them. cPanel mail logs...
by Visakh S | Nov 28, 2014 | cPanel, DirectAdmin, Drupal, Plesk, Server Administration, WordPress
CryptoPHP is a well developed backdoor malware that is spread through themes for popular CMS like WordPress, Joomla and Drupal, etc. It runs a bot in your server, and allows remote control for the attacker controlling the botnet. The attacker can then use your server...
by Visakh S | Oct 25, 2014 | Technical Support
SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx.server.com [xxx.xxx.xxx.xxx]: 550-Verification failed for <[email protected]> 550-The mail server could not deliver mail to [email protected]. The account ordomain may not exist,...
by Visakh S | Oct 25, 2014 | Technical Support
SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx.server.com [xxx.xxx.xxx.xxx]: 550-Verification failed for <[email protected]> 550-The mail server could not deliver mail to [email protected]. The account ordomain may not exist,...
