by Visakh S | Jul 6, 2015 | FTP, Plesk, Server Administration
Shared, VPS and dedicated server customers using Odin Plesk sometimes report inability to use SFTP. The error reported would be “Error: Fatal: unable to initialise SFTP on server: could not connect. Error: Could not connect to server”. SFTP allows...
by Visakh S | Jul 2, 2015 | Server Administration
For businesses that use SMS for business correspondence (eg., taking orders, getting instructions from customers, etc.), it is important to sync them with the official mail address. It allows easy sharing of client instructions, and facilitate faster service...
by Visakh S | Jun 30, 2015 | MySQL, Server Management
Server crashes could leave databases in inconsistent states. While there are many tools available to repair MYISAM tables in MySQL, InnoDB repair is not always so straightforward. MySQL could refuse to start up, leaving you with in-determinate downtime. If your MySQL...
by Visakh S | Jun 23, 2015 | Server Administration, Technical Support
In our role as Outsourced Tech Support for web hosts, VPS customers hosted in OpenVZ or Virtuozzo servers often report their sites crashing with the error OOM killed process httpd. It often happens with high traffic websites or with sites hosted in starter plans....
by Visakh S | Jun 18, 2015 | Plesk
In Odin Plesk Linux servers, deleting a domain sometimes results in the error “Internal error: Unable to find service node for web service on domain with id=XX”. It may also cause inability to access certain control panel features. Plesk log file shows the...
by Visakh S | Jun 16, 2015 | MySQL, Server Administration
In VPS and dedicated servers, especially in those running high traffic websites, MySQL server sometimes fails to respond with the error [ERROR] /usr/sbin/mysqld: Incorrect key file for table ‘/tmp/#XXXXX.MYI’; try to repair it. This often leads to a...
by Visakh S | Jun 11, 2015 | Server Administration
Customers understand, or try to accept a server downtime. They understand servers are machines, and do sometimes break, but the one thing that they really hate is a slow server. It keeps them chained to their computer, and wastes their productive time. For an average...
by Visakh S | May 16, 2015 | cPanel
2015-03-05 11:43:41 fixed_login authenticator failed for (ispip.net) ([XX.XX.XX.XX]) [YY.YY.YY.YY]: 535 Incorrect authentication data ([email protected]) In cPanel Exim servers, especially ones enabled with SMTP authentication, “535 Incorrect authentication...
by Visakh S | May 12, 2015 | cPanel, Technical Support
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject ‘Test mail’, Account: ‘mail.mydomain.net’, Server:...
by Visakh S | May 11, 2015 | cPanel, Plesk, Server Management
Now almost every webmaster uses a mobile device to check and reply to their business mails, but the increased mobility presents an issue of mails going out of sync between the various devices they use. Engineers in our help desk support team often receive requests to...
