Bobcares

WeSupport

Call Us! 1-800-383-5193
Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Need Help?

Emergency Response Time custom

Our experts have had an average response time of 11.98 minutes in June 2021 to fix urgent issues.

We will keep your servers stable, secure and fast at all times for one fixed price.

Could not find a suitable hcpdriver module for your system – How to fix

by | Jun 21, 2021

Wondering how to fix “Could not find a suitable hcpdriver module for your system” error? We can help you.

Often our customers report to us that their r1soft backup fails with this error.

Here at Bobcares, we handle requests from our customers to fix similar errors as a part of our Server Management Services.

Today we will see how our Support Engineers fix this for our customers.

How to fix Could not find a suitable hcpdriver module for your system

A typical error looks like the one given below:

Error replicating device / (a0dbe4b6-4ea0-11e8-85a3-064c640112c6)
An exception occurred during the request. The replication driver was not detected (detail: Could not find a suitable hcpdriver module for your system; Please run "r1soft-setup --get-module " on your Agent to install one. ).
Agent reported error during requested operation

This error occurs when the hcpdriver module required by the backup server is not installed on the server.

Steps to fix this error

1. Firstly we need to run the following command:

r1soft-setup --get-module

2. After downloading the script successfully we can install the hcpdriver module.

Then we can try running the backup again.

3. In case If the installation isn’t successful it will show the following error messages:

 Failed to get suitable module for this system: Failed to build module: No builders found. Get module failed. Falling back to old get-module ... 

The above error infers that the server’s kernel is quite new and R1Soft doesn’t have the hcpdriver module for that particular kernel version yet. Generally, it affects newer Linux OS versions such as Ubuntu 18.04.2 TLS.

Checking the kernel version

Using the following command we can chek the kernel version:

root@host# uname -a

We may get the output given below:

Linux ubuntu1804-64b 4.15.0-51-generic #55-Ubuntu SMP Wed May 15 14:27:21 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

The hcpdriver module for kernel version 4.15.* is still in beta. However, we can download it and install it manually using the following command:

cd /lib/modules/r1soft/
root@host:/lib/modules/r1soft# wget -c http://beta.r1soft.com/modules/hcpdriver-cki-4.15.0-51-generic.ko --2019-06-07 15:04:04--  http://beta.r1soft.com/modules/hcpdriver-cki-4.15.0-51-generic.ko Resolving beta.r1soft.com (beta.r1soft.com)... 198.64.248.201 Connecting to beta.r1soft.com (beta.r1soft.com)|198.64.248.201|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 117232 (114K) [text/plain] Saving to: ‘hcpdriver-cki-4.15.0-51-generic.ko’
hcpdriver-cki-4.15.0-51-generic.ko  
100%[========================================================================================================================================>] 114.48K   106KB/s    in 1.1s
2021-06-07 15:04:10 (106 KB/s) - ‘hcpdriver-cki-4.15.0-51-generic.ko’ saved [117232/117232]
Restarting the backup agent

After downloading and saving the file in /lib/modules/r1soft folder, we need to restart the backup agent.

For this, we can use the following:

# /etc/init.d/cdp-agent restart

Once done, we can verify whether the backup agent is running by using the following command:

# /etc/init.d/cdp-agent status

We may get an output like the one given below:

● sbm-agent.service - R1Soft CDP Agent service
Loaded: loaded (/etc/systemd/system/sbm-agent.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2019-06-07 15:05:32 +08; 32s ago
Docs: man:sbm-agent
Process: 3165 ExecStop=/usr/sbin/r1soft/service-scripts/agent-service stop (code=exited, status=0/SUCCESS)
Process: 3240 ExecStart=/usr/sbin/r1soft/service-scripts/agent-service start (code=exited, status=0/SUCCESS)
Main PID: 3255 (cdp-2-6)
Tasks: 3 (limit: 1109)
CGroup: /system.slice/sbm-agent.service
└─3255 /usr/sbin/r1soft/bin/cdp -s -c /usr/sbin/r1soft/conf/agent_config

Jun 07 15:05:32 ubuntu1804-64b systemd[1]: Starting R1Soft CDP Agent service...
Jun 07 15:05:32 ubuntu1804-64b agent-service[3240]: /usr/sbin/r1soft/service-scripts/agent-service start: cdp started
Jun 07 15:05:32 ubuntu1804-64b systemd[1]: Started R1Soft CDP Agent service.

We can now try running the backup again.

[Need assistance? We can help you]

Conclusion

In short, we saw how our Support Techs fix “Could not find a suitable hcpdriver module for your system” error for our customers.

PREVENT YOUR SERVER FROM CRASHING!

Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.

GET STARTED

var google_conversion_label = "owonCMyG5nEQ0aD71QM";

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Privacy Preference Center

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]
PHPSESSID
WHMCSpKDlPzh2chML

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

_ga, _gat, _gid
_ga, _gat, _gid
smartlookCookie

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

IDE, test_cookie, 1P_JAR, NID, DV, NID
IDE, test_cookie
1P_JAR, NID, DV
NID
hblid

Security

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.

SID, APISID, HSID, NID, PREF
SID, APISID, HSID, NID, PREF