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Plesk Installer access error in EC2 and GCP

by | Jun 14, 2021

Stuck with Plesk Installer access error in EC2 and GCP? We can help you.

As part of our Server Management Services, we assist our customers with several Plesk queries.

Today, let us see how we can fix this error.

 

What causes Plesk Installer access error in EC2 and GCP?

Sometimes, Plesk Users notice that they are unable to access Plesk Installer web interface without having the root password on Amazon EC2 or Google Cloud instance:

Typical error will look as shown below:

Unable to log you in. Check whether you entered the right login name and password , and that the user account exists in the system.

Cause for this is security restrictions on Amazon EC2 or Google Cloud instances.

The command sudo is for obtaining root privileges.

The password for the user root is not set by default.

 

How to resolve Plesk Installer access error in EC2 and GCP?

Today, let us see the steps followed by our Support Techs in order to resolve this error.

  • Firstly, connect to the server using SSH key .

To connect to Linux instances through the Google Cloud Console or the gcloud command-line tool, follow the below steps.

In the Cloud Console, go to the VM instances page.Go to VM instances

In the list of virtual machine instances, click SSH in the row of the instance that you want to connect to.SSH button next to instance name.

After you connect, use the terminal to run commands on your Linux instance.

When you have finished, disconnect from the instance by using the exit command

  • Then, obtain root privileges by running the below command.
sudo -i
  •  Next, change the root password by running the below command
passwd root
  • Then, login to Plesk.
  • Next, access Plesk Installer in Tools & Settings > Updates & Upgrades.
  • Finally, input the newly updated password for the user root and follow the appearing instructions to use Plesk Installer functionality.

 

[Need assistance to resolve Plesk error? We’d be happy to assist]

Conclusion

In short, today we saw the steps followed by our Support Techs to resolve Plesk Installer access error.

 

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