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Prestashop 404 error on homepage – Top causes and fixes

by | Feb 21, 2021

Puzzled by looking at Prestashop 404 error on the homepage? We can help you fix it.

This error mainly indicates that any page is missing from the backend and the Search Engine is not able to index the web page.

It occurs due to many reasons that include bad permissions, memory limit, the problem with the .htaccess file, and many more.

Here at Bobcares, we often receive requests to fix Prestashop errors as a part of our Server Management Services for web hosts and online service providers.

Today, let’s see the causes for this error to occur and see how our Support Engineers fix it.


What causes Prestashop 404 error on the homepage?

Let’s now look into the different reasons that cause 404 error to occur on the website.


1. Review the deleted pages

There can be instances where customers delete some pages of the website by mistake. This can majorly affect the working of the website.

In case, if the homepage itself is deleted then the search engine won’t index the website.


2. Permissions

These are very essential for a working website. Any important files on the website having incorrect permission will lead to errors.

Also, the files which customer must view must have the readable permissions. And, only certain files must have writable permissions. So, we must be careful while settings the permissions of files and folders.


3. The memory limit

Errors can occur due to having a low memory limit set on the website. However not directly related, it is also an important aspect in the website to know how to enable the “Error Notification”.


4. problem with .htaccess file

This configuration file almost has the necessary details. Since it is easy to use and modify most customers try to add many codes into this file. We can fix most of the website-related errors by replacing this file.


5. mod_rewrite is disabled

This is an Apache module that is necessary to be active in the working website.

In many cases, by enabling this module the error has fixed in the websites. So, by that, we can confirm that the website error occurred due to this module not being enabled on the server.


How we fix Prestashop 404 error on the homepage?

Here are the steps that we follow to resolve this error.

1. First, we refresh the page. For that, we press F5 to refresh the URL.

An error may have occurred if the page wasn’t loaded correctly.

2. Next, we clear the browser cache and delete cookies. Sometimes, we will be able to connect to the site via another device such as mobile phone, clearing the cache and clearing cookies should easily solve the problem.

3. We check the URL and ensure it is spelled correctly.

4. We check Permissions to fix the files and folders. All the files and folders must have 644 and 755 permissions respectively.

After checking the files and folders we could find no problem with them.

5. Reviewing the pages. Sometimes, customers do delete the pages unknowingly. So, we either restore them from the backups or we redirect the deleted products to a different page.

6. Also, we try to increase the memory limit set on the php.ini file.

7. We check the .htaccess file to see if there are any bad codes set on it. For testing purposes, we can rename this file as well.

[Need any help in fixing Prestashop errors? – We’ll help you]



In short, Prestashop 404 error on homepage mainly occurs due to many reasons which include bad permissions, memory limit, a problem with .htaccess file, and many more. Today, we saw the steps our Support Engineers follow to resolve the error.


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