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Help Desk Quality


How support quality management builds customer loyalty?

How support quality management builds customer loyalty?

Getting a new customer is multiple times harder than retaining one. But customers would stay only if they receive top quality support service.

In web hosting support, slow responses and recurring issues often lead to customer attrition. That’s why quality management is crucial to build customer loyalty. (more…)

Top 3 help desk performance metrics for web hosting companies

Top 3 help desk performance metrics for web hosting companies

Your customers wont love you for bad service, but your competitors will. That’s why its crucial to hire the best server management company that would help you assure excellent customer service.

In our role as Outsourced Tech Support for web hosts, we manage the support helpdesks 24/7, for our customers. And there isn’t a better way to assess the support quality, than the help desk performance metrics.

Help desk can give you a lot of information, and analyzing all of it may be a hectic task. Here we’ll see the top 3 metrics that can help you improve your customer experience. (more…)

SMART Quality Objectives to ensure SMART Service

ISO 9001:2000 is a quality management system, which focuses primarily on the importance of meeting customer satisfaction in an organization. Every ISO 9001:2000 organization should have a quality policy, which is the reflection of the organization’s commitment to quality. The top management give out their views and intentions with regard to the quality in their business, in the Quality Policy statement.

The Quality Policy should be based on the eight principles of Quality Management – Customer focus, Leadership, Invlovement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making and Mutually beneficial supplier relationships.

See how we add value to your business!

Check out the Bobcares Quality Policy:-

Poornam Info Vision is committed to provide software development services and prompt internet server administration and technical support services that delight the customer, comply with the requirements of ISO 9001:2000 standards and continually improve the effectiveness of Quality Management System through periodical reviews at appropriate levels.

(more…)