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scaling up outsourced support


Outsourcing customer service – What you should expect from your service provider

Outsourcing customer service – What you should expect from your service provider

As the old adage goes, it’s you should work ON your business, not IN it. If the time you spend maintaining your business is greater than time spent in marketing and innovation, it’s time for you to consider outsourcing.

Customer service can be one of the most time consuming, yet vital part of your business. By outsourcing your support process, you can focus on growing your business. (more…)

Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

Cloud like capabilities in Managed Services – How support was rapidly scaled up in response to heart bleed bug

Its a fine week end, and internal training sessions are on in full swing, here at Bobcares head quarters. Today’s hot topic is cloud server administration.

The trainer today drew an interesting parallel between a cloud server and Bobcares managed services. He explained how both cloud and Bobcares have the ability to effortlessly scale up their capabilities in response to a sudden spike in requirements. (more…)