by Reeshma Mathews | Apr 4, 2017 | Technical Support
In our role as Outsourced server management specialists for web hosts, we manage web servers with various control panels and billing portals such as WHMCS, Blesta, HostBill, etc. WHMCS is a customer management, billing, and support system for web hosting providers,...
by Reeshma Mathews | Mar 28, 2017 | Server Administration, Technical Support
Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation. Urgency of the support request, convenience of the customers and availability of the channel also...
by Reeshma Mathews | Mar 22, 2017 | cPanel, Server Management, Technical Support
Imagine that you are in the midst of an Ad-campaign and is dependent too much on e-mails. What if your mail server suddenly goes down and it majorly affects your business? Obviously, you’d be frustrated. Server uptime is therefore, always the utmost priority in...
by Reeshma Mathews | Mar 10, 2017 | Server Administration, Server Management, Technical Support
Web servers plays an integral role in web hosting, as they help render lightning fast websites for online businesses. But improperly configured or inadequately maintained web servers can cause website downtime and loss. In our role as Outsourced Tech Support for web...
by Reeshma Mathews | Mar 9, 2017 | cPanel, Technical Support
What all data should I backup? How often should I backup? How long should I keep the backup data? Where should I store the backup data? These are some of the common questions web hosts have, while deciding on a cPanel backup management system. In our role...
by Reeshma Mathews | Mar 7, 2017 | cPanel, FTP, Server Management, Technical Support
FTP is a commonly used service by web users to transfer files, but it is inherently not secure. Stealing FTP login details is one of the most common ways by which websites are hacked. It is easy for a hacker to sniff login details from an insecure network. In our role...
by Reeshma Mathews | Mar 7, 2017 | cPanel, cPanel migration
Our cPanel Server Specialists support the server infrastructure of hundreds of hosting companies around the world. We perform server migrations very often for these companies in response to hardware failure, infrastructure upgrade sor even security incidents. One...
by Reeshma Mathews | Mar 4, 2017 | Apache, Server Management
In our role as Server Support Engineers for web hosting companies, server health monitoring and maintenance is a routine activity we perform in our customers’ servers. A common issue we notice during server monitoring is the server load intermittently going...
by Reeshma Mathews | Mar 2, 2017 | Technical Support
Protecting mail servers from being used as Linux SMTP open relays, is a major security task we perform as a part of our Dedicated Tech Support services for web hosting providers. An open mail relay is an SMTP server that allows any host to send mails through it. If it...
by Reeshma Mathews | Mar 1, 2017 | FTP, Server Management, Technical Support
Managing FTP servers – Proftpd and Pure-ftpd – is a task we perform as a part of our role as Outsourced Tech Support engineers for web hosting companies. “530 Login incorrect” is a common error noted in Proftpd servers when users try to...
