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Reducing Support costs with Bobcares – a Business plan comparison for Web Hosts

by Hamish Oscar Lawrence | Jan 12, 2009 | cPanel, Technical Support

If you were to glance through any Web Hosting Business plan, you’ll notice a prominent operational expense for Technical Support. Staff cost is usually the Number One operational expense for a Web host, which is followed by Server purchases and Bandwidth....

The Value and Role of ISO Audits in Quality Assurance

by Hamish Oscar Lawrence | Jan 9, 2009 | cPanel, Technical Support

Why do business with an ISO certified company? ISO 9001 certification is the international language of quality. An organization with ISO certification stands out from others in the competitive market. You don’t require to give a second thought about doing business...

SoftLayer partners with Bobcares

by admin | Jan 9, 2009 | Magento, Server Management, Technical Support

Bobcares is now a certified service partner of SoftLayer Technologies, Inc. Bobcares is the trusted name in Customer Support and Services to Web Hosts, and directly manages over 3.5 million websites around the world, providing Linux and Windows administration...

Why and How To Do Risk Assessment? : It’s Impact on Businesses

by admin | Jan 6, 2009 | Technical Support, VPN, WordPress

Risk Assessment is an important activity in protecting the critical assets without which your business suffers or cease to exist. It helps you identify the most important assets and associated risks, and lets you focus on those risks which really matters to your...

The Role of Microsoft Hyper-V for Virtualization in Windows Server 2008

by Hamish Oscar Lawrence | Jan 4, 2009 | Server Administration, WordPress

Microsoft Hyper-V (or Windows Server Virtualization) is a hypervisor-based virtualization system for x64 systems. A beta version of HyperV is included in the x64 editions of Windows Server 2008. A big attraction with Hyper-V is that it is built-in to Windows Server...

Performance Evaluation – Rating Employee Performance Fairly and Accurately

by Hamish Oscar Lawrence | Dec 30, 2008 | cPanel, Server Administration, Technical Support

Annual Ping-Pong competition in our office has become tougher over the years. We’ve a lot of really good players and the competition is tough right from the first round onwards. This year, we had over fifty players competing for the championship. I’m sure,...

The TAO Of Effective Communication – How to gain your Customer’s Trust

by Hamish Oscar Lawrence | Dec 24, 2008 | Technical Support

Every communication happens in the form of expressing some ideas, conveying some messages or passing some information. The effectiveness of the communication lies in how well the receivers perceive, understand and convey the same. So, when defining a communication, it...

FAQ – Frequently Asked Questions or Fast Answers to your customers’ Queries

by Hamish Oscar Lawrence | Dec 19, 2008 | cPanel, Technical Support

Does your support team get questions like – How do I reset my password? How do I update my credit card details? I am not able to send mails from my mail client. These could be some of the many questions your customers would be asking. Your customer support team...

Identifying and Plugging Windows memory leak

by Hamish Oscar Lawrence | Dec 14, 2008 | Server Administration, Technical Support

The performance of your computer often curtails due to the reduced amount of memory available in it. Too much of the available memory gets allocated and as a result, all or part of the system or device stops its normal functioning. The application you use fails and...

Leaner Technical Support for Web Hosts – How you can save costs in a bad economy

by Hamish Oscar Lawrence | Dec 11, 2008 | cPanel, Technical Support

[slider] There seems to be no end to the bad news trickling in. From Wall street bailouts, Home foreclosures, poor spending by consumers during the holiday season and now – the downturn in the auto industry. The poor economy seems to have touched everyone, Web Hosts...
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