by Hamish Oscar Lawrence | Mar 21, 2009 | cPanel, Technical Support
Customer is the blood-line of any industry. Customer Satisfaction involves the extent or the degree to which, a company’s services meet the requirements of its customer. It is mandatory for ISO certified companies to measure their customer satisfaction, and to...
by Hamish Oscar Lawrence | Mar 18, 2009 | Server Administration
Ruby on Rails is an open source web application framework that is defined for the Ruby programming language. Also known as RoR, it uses the Model-View-Controller (MVC) architectural pattern to organize application programming. Some of the advantages of the Ruby...
by Hamish Oscar Lawrence | Mar 13, 2009 | cPanel, Technical Support
Yes, it’s a bad economy. We all know that. If being bombarded with bad news wasn’t bad enough, it’s even harder when this reality dawns on your own business. How can Web Hosts or for that matter any business deal with the recession? While there are...
by Hamish Oscar Lawrence | Mar 9, 2009 | Server Administration
Consider a business organization that has its facilities spread across the country or around the world. There is one thing that it will need – a way to maintain fast, secure and reliable communication amongst all its branches. There are also many organizations...
by Hamish Oscar Lawrence | Mar 6, 2009 | cPanel, Server Administration, Technical Support
Server Management is not about just having someone to check if your server is online. Server Managers are the ones you entrust to see that your server software is up to date, the security patches that you have in place are working, the firewall of the server is secure...
by admin | Feb 28, 2009 | Server Administration
For over a decade, several organizations used the Network Information Services (NIS) to render the central management of identity and policy for users and machines in the Linux and Unix environment. However, NIS had some serious infirmities that caused its failure to...
by Hamish Oscar Lawrence | Feb 27, 2009 | Magento, Technical Support
“Boss, I’m done. I can solve all support issues that come to my queue. I know cPanel, Apache, and Qmail. I feel that there is no more challenge in work”. That was me, speaking to my boss after working as a support engineer in Bobcares for one year....
by Hamish Oscar Lawrence | Feb 25, 2009 | cPanel, Server Administration
Quality assured service is the pillar of web hosting business. Your service becomes popular when you ensure quality. Low price is another way to advance sales. But, if your service does not meet the required standards of quality, then the customer never uses it in...
by Hamish Oscar Lawrence | Feb 23, 2009 | cPanel, Server Administration
Customer support is an inevitable element in the Webhosting Industry. In fact, it ts one aspect that cannot be removed from any product or service that we come across in life. At times, I feel even prayer is one form of customer support. The three main channels for...
by Hamish Oscar Lawrence | Feb 21, 2009 | Technical Support
How quick and efficiently are your customers taken care of – This is one of the most important factor that distinguishes your web host support from the others. The customers contacting your support team expects a speedy resolution to the problems that they face....
