by Reeshma Mathews | Oct 7, 2017 | Technical Support
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford? Many web hosts who operate phone support services inhouse, end up burning their fingers due to...
by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
by Reeshma Mathews | Sep 18, 2017 | Server Administration
A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server. To diagnose and resolve server incidents in no time, it is...
by Reeshma Mathews | Sep 16, 2017 | Server Administration
Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system. But installing a help desk alone, won’t...
by Reeshma Mathews | Sep 14, 2017 | Server Management
Everyday, around 30,000 websites are getting hacked (source Sophos Lab). You wouldn’t want your business to be one among them. With new malware and threats emerging on a daily basis, one should always be on a constant alert. By hiring an expert server security...
