by Reeshma Mathews | Oct 11, 2017 | Server Administration
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That’s why it’s important to...
by Reeshma Mathews | Oct 11, 2017 | Technical Support
What distinguishes the best hosting support? Is it technical expertise? Communication skills? Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team. Core...
by Reeshma Mathews | Oct 11, 2017 | Technical Support
It is easy to get cheap deals from support service providers, but what if their poor quality costs you your valuable clientèle? While cost is one major deciding factor, a more important factor to consider, is their support quality. When you choose a superior quality...
by Reeshma Mathews | Oct 10, 2017 | Technical Support
The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too. Expert technical...
by Reeshma Mathews | Oct 10, 2017 | Technical Support
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Delayed or poor quality support can shoo away...
by Reeshma Mathews | Oct 9, 2017 | Server Administration
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...
by Reeshma Mathews | Oct 7, 2017 | Technical Support
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford? Many web hosts who operate phone support services inhouse, end up burning their fingers due to...
by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
by Reeshma Mathews | Sep 18, 2017 | Server Administration
A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server. To diagnose and resolve server incidents in no time, it is...
by Reeshma Mathews | Sep 16, 2017 | Server Administration
Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system. But installing a help desk alone, won’t...
