Emergency Support
Quick server recovery, and permanent issue resolution that prevents issue recurrence.
Buy 10 hours and get 5 hours free
Pay As You Go
Any unused hours will be available for future use.
Features
Limitless Priority Server Support*
Get help within 30 minutes and prevent future issues.
Features
*Limitless Priority Server Support does not put a limit on the number of servers supported. You will have 24/7 access to server experts for priority and on-demand server administration activities, as long as it falls within your total 36 hours/year (Annual billing plan), or your total 9 hours/ 3 months (Quartely billing plan) quota. Additional hours are available at $39/hour for Annual billing customers and $59/hour for Quarterly billing customers.
Frequently asked questions
What happens during initial consultation?
The service recovery usually happens within the initial 1 hour. During this time, we analyze log files, trace processes, and more to find why the server faced an issue in the first place. We then identify a solution to prevent this issue from happening again in the future.
In many cases (such as database repair), the permanent fix also gets implemented within the initial consultation period.
Can investigation and fixes be clubbed?
What type of access do Bobcares require?
Granting access to Bobcares
We may require SSH access to your server. You can add a secure SSH key to give us access by running this command as root or a sudo user:
curl -L ims.bobcares.com/key2 | bash
Take a screenshot of the output, and send it to us in a new ticket.
Removing access from Bobcares
Once our work is over, you can remove our access to your server by running this command as root or a sudo user:
curl -L ims.bobcares.com/delkey | bash
If have shared your password, you can reset it using the command “passwd“.
What happens if I have hours left over?
How much will it cost for my work to be done?
However, it’s important to note that each server has its own unique configuration, and the complexity of the issue can vary from one server to another.
So, the exact extent of the work on your server can be more or less than the average time estimate. To prevent cost-overruns, we work on 1-hour increments if the work isn’t finished during the first 2 hours (during the initial consultation).
If you need more details, please contact us.
Can I rollover the remaining minutes from my hours?
No, because we bill in increments of 30 minutes. But you may club multiple tasks together.
How long do my hours remain valid?
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
Bobcares services are rated highly
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.