“One Stop for all your Support Needs”

Bobcares portal is a centralized hub for keeping track of your service status and can help you easily manage your services.

Transparency and Visibility

Efficient Communication

Task and Issue Tracking

Secure Access Control

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User-Friendly

BENEFITS OF OUR CUSTOMER PORTAL

Our customer portal is more than just a platform for tracking your service progress. It can help you customize and upgrade your service according to your needs.
Here are some of the key features of our customer portal

Transparency & Visibility

Our customers will have full visibility into every aspect of their service-related details, from service timelines and milestones to budget allocations and resource utilization.

Efficient Communication

Our portal provides a centralized communication hub where you can interact with your dedicated project team, share feedback, and express your concerns regarding the service.

Secure Access Control

Security will always remain our utmost priority. Bobcares customer portal employs industry-standard security protocols and features to ensure that our client’s data remains safe and secure.

Task & Issue Tracking

Our customer portal comes with task and issue tracking features that enable you to create and track tasks.

Dashboard FEATURES

Executive Dashboard

Tailored specifically to fit your needs, dashboards allow you to easily have a glimpse of your account overall. You may access your active tickets, available hours, servers, and sites audited as well monitored in addition to the overall server health score.

“SUPPORT IS JUST A CLICK AWAY”

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Services

This section allows you to view all your opted services, along with the option of adding/canceling any specific service.

Server List

This section helps you have a bird’s eye view of all the servers in your account. The list view provides information such as uptime days, disc space, memory CPU, server health, etc.

“Fast-Track Fixes For All Your Needs”

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Transparency and Visibility

Efficient Communication

Task and Issue Tracking

Secure Access Control

Server Health

Keep track of your server health score along with server audit recommendations and ways to solve the issues based on their priorities to improve your score. The server health score is calculated considering various parameters like uptime, email queue, etc. You can approve the recommendations that you’d like our team to work on and our team will get started immediately.

Website Metric View

Every significant metric related to your website is shown in a simplified manner. We arrange the data to help you audit your core vitals at just a glimpse that includes both stability and performance indicators. Website metric view offers detailed metrics on root desk usage, CPU usage, and memory usage allowing you to make informed decisions to optimize user experience.

Support

This section helps you track closed/active support tickets along with the option of creating new tickets if required. Moreover, the status and department section gives you a quick glimpse of the ticket’s status.

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“Your Guide for All Your Support Needs”

Work Log

Have a look at the work hours for each month, purchase additional hours as per your needs, and stay updated with the latest work status with this section.

“Need Support? We Got Your Back”

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Transparency and Visibility

Efficient Communication

Task and Issue Tracking

Secure Access Control

Cloud

Add cloud services as per your requirements with an option to select monthly/annual billing cycles.

Billing

This section gives you a detailed summary of the invoices and the payment status. All your payment-related queries can be solved by creating additional tickets.

Consultation

With this latest feature, you can book a 1-hour consultation call with our experts to solve all queries regarding DevOps or cloud-related services even if you haven’t opted for the service.
Getting Started with Bobcares Customer Portal

Getting started with Bobcares customer portal is easy. Once you sign up for our services, you’ll receive login credentials to access your portal dashboard. And in case you have any queries, we have a support team available 24/7 for your assistance.

At Bobcares, we’re committed to delivering superior outsourcing services for our clients. Our customer portal is specially designed to improve collaboration and empower our clients to achieve their business goals faster and more efficiently. Get started with our services today!

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