Client

Blue’s ArtHouse

Services used

Server management
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Blue’s ArtHouse Graphics & Web Design – Server Management

Blue’s ArtHouse Graphics & Web Design, based in Missouri, US, has been providing high-quality digital services, including website development, hosting, and graphic design, since 1998. Their website, showcases a variety of services designed to help businesses improve their online presence. Specializing in custom web design solutions, they aim to deliver unique, tailored experiences for clients across various industries.

Server Management

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Customer Challenges

In May 2024, Blue Tapp, the owner of Blue’s ArtHouse, reached out to Bobcares after facing technical challenges with his unmanaged dedicated server. Hosting around 75 WordPress sites, the server was encountering issues due to a lack of server management expertise. The primary concerns were related to server stability, performance, and downtime, all of which were critical to ensuring smooth operations for the client’s growing business.

Bobcares Solution

Bobcares stepped in by offering our Server Management and Monitoring Services to address these issues. From May to August 2024, we implemented tailored solutions to optimize server performance, enhance stability, and ensure the security of the hosted websites.

Key Aspects of the Solution

PHP-FPM Configuration Adjustment:

  • Challenge: Two websites on the server were experiencing errors due to the server reaching the PHP-FPM max_children limit, impacting website performance during peak traffic times.
  • Solution: We identified the problem, increased the max_children parameter for the affected websites, and restarted the PHP-FPM service during off-peak hours to ensure minimal disruption. This resolved the issue and improved server performance.

MySQL Out-of-Memory (OOM) Issue:

  • Challenge: The server encountered multiple alerts due to the OOM Killer triggering MySQL restarts, caused by insufficient memory resources.
  • Solution: After checking the server’s memory, we cleared some space and recommended a long-term RAM upgrade to prevent further issues. Temporary resource optimization ensured the websites continued to operate smoothly while awaiting hardware upgrades.

Types of Tickets Handled

  • PHP-FPM configuration adjustments
  • MySQL performance and memory management
  • General server performance optimization
  • Backup file management
  • Proactive server monitoring

Key Metrics Improved

99% Uptime

Proactive monitoring and rapid issue resolution led to near-perfect uptime, enhancing service reliability.

Faster Response Times

Optimized server resources resulted in quicker load times and better overall server responsiveness, even during peak periods.

Zero Security Breaches

By implementing robust security measures, Bobcares ensured there were no significant security incidents during the management period.

Business Impact

  • Significant Reduction in Downtime: The measures taken to improve server performance and stability led to fewer service disruptions, which meant fewer complaints and a better overall customer experience.
  • Improved Server Performance: Optimized resources and better server monitoring resulted in faster load times and better performance, especially during high traffic periods.
  • Operational Continuity: With the server management in safe hands, Blue Tapp could focus more on growing his business rather than troubleshooting technical issues.

Implementation Timeline

  • May 2024: Initial contact and assessment of server issues
  • June 2024: PHP-FPM and MySQL performance adjustments
  • July 2024: Ongoing monitoring and resource optimization
  • August 2024: RAM upgrade recommendation and continued support

Products & Scalability

Bobcares Server Management and Monitoring Services provided a scalable foundation for Blue’s ArtHouse’s growing operations. By addressing performance issues and planning for future upgrades, we ensured that the server infrastructure could handle the increased traffic and resource demands as the business expanded.

Testimonial

Blue Tapp, Owner, Blue’s ArtHouse Graphics & Web Design:
“Bobcares service in ensuring proper server management and monitoring has pleased Blue Tapp, wherein he recommended giving a testimonial for the immense help we have so far been since his relationship started with Bobcares!”

Conclusion

Blue’s ArtHouse Graphics & Web Design’s experience with Bobcares is a prime example of how businesses can benefit from professional server management and monitoring services. With Bobcares handling the technical aspects of server performance, security, and uptime, Blue Tapp was able to focus on what truly matters—growing his business.
If your business is facing similar challenges, Bobcares can provide the expertise and solutions needed to ensure your infrastructure remains stable, secure, and scalable. Let us manage the technical details while you focus on expanding your business.