Dedicated Support
We will help you set up and operate a dedicated technical support team that takes care of your entire server infrastructure and supports your customers 24/7.
Engineers dedicated to your company
Tech support, server management or both
Day, night or custom coverage
How we help
Customized coverage
Server monitoring & quick response
Server setup and provisioning
On demand server administration
Vendor and 3rd party management
Server maintenance (security, speed, updates)
100% white label
Multi channel help
Cloud and virtual server management
Billing and pre-sales help
Server reputation management
Our Case Studies
How it works
We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.
Engineering services based in India
Our customer support team based in Cochin, India takes care of help desk support, live chat support services and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid, and to resolve over 52,000 support queries per month.
With an average resolution time of 23 minutes, this team resolves 97% of queries within 1 hour, and consistently achieves a customer happiness rating of 93% in customer surveys.
Service customized for your company
Dedicated support is literally a 24/7 customer support team to your company. You can customize all aspects of how the dedicated team functions. For example, you can decide to select professionals who specialize in Linux administration. Furthermore, you can also define a specific response time for support tickets to ensure timely resolutions.
You have the full control. Just let us know what you want to customize, and we’ll make it happen.
Shared Support vs Dedicated Support Services
| Basis | Shared Support | Dedicated Support |
|---|---|---|
| Support Availability | Since there are multiple clients a company handles, the resources are shared amongst them. | Each client is allocated with a 24/7 dedicated support team. |
| Response Time | It depends upon the chosen plan, work load, priority, availability, etc. | Faster response time due to a dedicated support. |
| Customization | Customization options can be limited and may depend resources availability. | Highly customizable support customized to your specific requirements. |
| Cost | Generally more cost-effective. | Comparatively a bit costlier due to dedicated support. |
| Prioritization | Issues are prioritized based on severity levels and availability of resources. | All issues are given top priority and will be resolved within the agreed time. |
Shared Support
Dedicated Support
Certified support quality
We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve service quality.
Support operations management
We have over 20 years of experience in managing server infrastructure and helping hosting customers. If you want more time to focus on your core business, we can help you out by taking care of the entire support operations and server management.
Certified information security
We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Techs
Average response time
Technologies
F.A.Q.
Frequently asked questions
What is dedicated support?
Dedicated support or dedicated service is a type of outsourced service that provides a company with support agents who are solely dedicated to supporting specific requirements of your business.
Is customer support available 24/7?
At Bobcares, we offer dedicated 24/7 support to serve customers and our contact center allows your customers to have their questions answered and issues resolved in real-time and in any time zones which improve overall customer satisfaction.
Can I get help with immediate attention to customer specific issues or problems through dedicated customer support?
Yes, dedicated customer support is designed to provide customers with immediate assistance for a wide range of issues and problems. If customers have a specific issue or problem, our shared and dedicated 24 7 support team can help them to fix the issues quickly.
Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and software development and support services like WordPress development and WordPress Support. Let us know expected tickets / call volume to get a personalized quote.
Do you have a call center or a customer care number?
Yes, We are available at 1-800-383-5193.
How live support differ from dedicated customer support?
Live customer support refers to customer service team that provides services in real-time, typically through channels such as live chat or phone support. Dedicated customer support, on the other hand, refers to a dedicated model of customer support service where a dedicated agent or team is specifically assigned to a customer or group of customers to provide ongoing assistance.
What are the benefits of dedicated support?
Dedicated support improves customer expectations, enhances customer experience, helps in better problem resolution, and increases sales.
If you need to talk to us, click here to leave a message.
Why should I give live support to my customers?
Live support fosters a positive relationship between the business and its customers, which can lead to increased customer loyalty and repeat business.
Why should I choose Bobcares for dedicated 24/7 support?
With Bobcares live support and dedicated 24/7 support, customers get immediate help with any questions or technical issue they may have. Live support improves customer satisfaction and build a strong, positive relationship with customers. All our outsourced help desk support services and dedicated support engineers are meant to improve customer support service by solving customer issues quickly
Got questions?
We’ll be happy to answer. A solutions specialist will get back to you within 12 hours.