24/7 help desk, phone & live chat support for you and your customers
Our certified, award-winning US & India based support teams will provide your brand with the highest quality outsourced support services.
Our Plans
Shared Support
As low as $75/month
- Helpdesk, phone & live chat
- 24/7 availability
- 100% white label services
- Industry leading response time SLA
Dedicated Support
Customized pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
All In One Support
As low as $129/month
- 100% managed support
- Helpdesk, phone & live chat
- Server monitoring and maintenance
- Unlimited support*
Built for startups who need a total hands-off solution that includes end-user support and server maintenance.
Phone Support
As low as $97.5/month
- 100% White-label phone support
- Based in the USA
- SLA guarantees
- KPIs provided
100% white label, US based tech support for technology companies providing a wide range of services.
Custom Solution
- 100% white-label customisable services
- Helpdesk, Email, Live Chat, Phone support
- Server Administration, Software Development
- SLA & KPIs provided
Fully customizable solutions ready for all your business needs.
*In All In One support, we will take care of all requests (no ticket, chat or call limits) posted by the first 200 customers in your first two servers. If you need support for additional customers or servers, click here to chat so that we can build a custom quote for you.
Plan Configurator
1. Helpdesk tickets per month
0 - 50
tickets
51 - 150
tickets
150+
tickets
2. Phone support minutes per month
0 - 50
minutes
51 - 150
minutes
150+
minutes
3. Chat support per month
0 - 50
chats
51 - 150
chats
150+
chats
4. Dedicated technicians
0
technicians
1
technician
2+
technicians
5. Server administration hours per month
0
hours
3
hours
5+
hours
Our Case Studies
Our certifications
Google Cloud Certified Cloud Network Engineer
Google Cloud Certified Data Engineer
Google Cloud Certified Cloud Architect
Google Cloud Certified Security Engineer
ISO/IEC 27001 Information Security Management
AWS Certified Solution Architect Associate
AWS Certified Database Specialty
AWS Certified Security Specialty
Microsoft Certified Azure Administrator Associate
Certified Safe Admin Cpanel University
Frequently asked questions
What is Outsourced Hosting Support?
Outsourcing hosting support means outsourcing several hosting-related tasks and services to an outside organization or company. Instead of handling these responsibilities in-house, businesses or individuals choose to delegate them to an external entity specializing in providing such services. Here’s an expanded explanation of Outsourced Hosting Support:
1. Server Management:
Server management mainly consists of the management and maintenance of servers. Tasks including software upgrades, security patching, server setup and configuration, and performance monitoring are managed by the third-party provider.
2. Technical Support:
Outsourced hosting support companies provide technical support and troubleshooting services for their clients.
3. Customer Assistance:
Outsourced hosting support providers will be handling all customer-related issues which includes handling client queries and resolving issues related to hosting.
4. Monitoring and Maintenance:
Outsourced hosting support services monitor servers and websites to attain peak performance.
Do you provide weekend assistance and after-hours client service?
Yes, we provide 24 hours a day service and also we can cover your weekdays, weekends, and after hours depending on your needs.
What is the escalation matrix used when you get a request beyond your technical support scope?
If we are not able to solve any issues, the technical support dedicated team will add all the troubleshooting measures they used as a note and then we flag it to the dept or the next level assistance, based on the support levels required/guidelines shared by customer.
What level of assistance is provided with this solution? Do you handle pre-sales?
We handle pre-sales, customer service, regular web hosting services, and simple server administration on the semi-dedicated plans. However, there are exceptions like Networking difficulties, complicated setup procedures, huge migrations, software development, and any jobs that need more than 3 hours of constant debugging are exceptions.
Why should I choose outsourced web hosting support for my business?
Outsourced web hosting support reduces costs and increases efficiency by letting web hosting companies focus on other critical areas of the business. Additionally, it can provide the hosting business with access to a team of professionals who can provide high-quality assistance. Customer support is important to any business, including a web hosting business, to have peace of mind because it helps to ensure customer satisfaction, retain existing customers and attract new ones and also ensures your business is running smoothly.
How long do my hours remain valid?
They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.
How quickly can Bobcares respond to server issues or customer inquiries with Outsourced Hosting Support?
24/7 Availability: Bobcares provides 24/7 support to ensure that server issues and customer inquiries are addressed at the right time.
Highly Skilled Team: Our support team includes highly reputed, experienced professionals who hold immense knowledge about the management and troubleshooting of multiple hosting environments.
Rapid Issue Resolution: Our troubleshooting methods help in the quick identification of issues, and problems are fixed quickly.
Proactive Monitoring: Monitoring tools and technologies are used to track servers vigilantly, thus enabling the identification and fixing of any impending issues before they reach a critical stage.
Customer Support: Our support team is trained to handle customer inquiries professionally.
Preventive measures: We continuously monitor the servers for performance and notice trends to implement preventive measures for the server.
Comprehensive Support: Bobcares does everything in server management—right from technical troubleshooting to customer problems—to ensure the smooth functioning of hosting services.
Improved Customer Satisfaction: Quick and efficient resolution ensures high levels of customer satisfaction and trust in your hosting services.
Less Downtime: Quick resolution for server-related issues reduces downtime, thus ensuring your hosting services are stable.
Professional Experience: Years of experience in the industry provide Bobcares with multiple knowledge bases to help in supporting your hosting operation efficiently
What is the quickest SLA provided?
The quickest response time we offer for most plans is of 30 mins. Only when we know the criticality, technology/experience necessary, and volume of tickets can we promise a definite response time. We can reduce response times to 15 minutes if you hire dedicated personnel.
How do you ensure that the service is of high quality?
We have a QA staff that checks the work done by your team on a regular basis. The team leader also regularly oversees the team’s performance and provides frequent mentoring to team members.There will also be review sessions to go over the KPI and make sure the client’s needs are satisfied.
How long does it take to onboard?
Generally, the service will be started in 24-48 hours from the signup date.
Do you provide support services for improved servers performance such as Linux servers?
Yes, Bobcares provides 24×7 white label outsourced web hosting support services, outsourced help desk support services, remote server administration, and all kinds of server management services.
How can I get started with Outsourced Hosting Support?
Bobcares provides comprehensive Outsourced Hosting Support services to make sure your hosting environment is running efficiently. For a particular hosting platform or an entire managed hosting solution, you can turn to our experts at Bobcares.
Here is how we can get started:
Direct email: Reach out to sales@bobcares.com, specifying your hosting needs, and what kind of support you require. Our team would analyze the same and respond within 60 minutes with a customized solution and a detailed break-up of the pricing.
Contact via website : Visit our website at www.bobcares.com Click the “Contact Us” button left towards the bottom of the web form. Please fill in the details of your requirements. Our solutions specialists will evaluate your needs and give you a detailed proposal within 12 hours.
Chat with us: In case of an immediate requirement or urgent queries, one can chat with our support experts by clicking the chat button at the bottom right corner of the webpage. Available 24/7 our chat support will be happy to help you in real time.
Phone support: You can also contact us directly by phone at 1-800-383-5193.Our friendly support staff would be more than willing to answer any questions you might have, sit down and understand your requirements; and walk you through the entire process of onboarding our Outsourced Hosting Support services.
At Bobcares, we ensure that our support is one of the best; and also, the hosting environments of our clients are secure, reliable, and well-optimized for peak performance. Contact us today and learn more about how we can handle your hosting issues so you may better concentrate on activities that are related to your core business.
What types of hosting environments does Outsourced Hosting Support cover?
Outsourced Hosting Support supports a wide range of hosting environments to meet the businesses and individual needs.
Here are a few hosting environments:
Shared Hosting: Multiple websites share one server; the same resources are used in common like CPU, Random Access Memory, and disk space, which deserve a low-cost solution appropriate for small to medium-sized websites. The support setup and configuration of the shared hosting account, website files or database administrations, email, and solving of problems that may occur, is done by Outsourced Hosting.
Virtual Private Server Hosting: By VPS, one means to create a virtualized environment of a server on a physical server divided into a number of virtual servers with dedicated processors, RAM, and disc space. While compared to shared hosting, VPS gives more flexibility, control, and greater resources.
Dedicated Server Hosting: It’s under this hosting that a client uses an entire physical server for himself. That is, a client shall be entitled to all the resources associated with a particular rented server.Outsourced Hosting Support helps in such aspects as the configuration of servers, and hardware, installation of software, hardening of servers, performance tuning, and monitoring activities.
Cloud Hosting: In cloud hosting, the websites and applications are run over a network of virtual servers. Outsourcing hosting support involves cloud environment setup, application deployment, load balancing, auto-scaling, and management.
Managed Hosting: This means a hosting service where the entire hosting environment is managed by the hosting company; this mainly includes setting up a server and installation of software as well as security updates, also backups along with monitoring. Outsourced Hosting Support providers can assist with the management of the hosting environment, troubleshooting problems that can arise, and performance optimization.
But beyond these very general hosting environments, it could very well be the case that providers of Outsourced Hosting Support may also assist with more specialized forms of hosting solutions such as e-commerce hosting, WordPress hosting, and managed hosting for specific applications or platforms.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.