Limitless Server Support*

Subscribe to get help right now, and to get fast help in the future by experts familiar with your server.

$89 /month

Features

Buy 10 hours and get 5 hours free

Pay As You Go

Any unused hours will be available for future use.

$89 /hour

Features

*Limitless Server Management and monitoring services do not put a limit on the number of servers supported. You will have 24/7 access to server experts for proactive and on-demand server administration activities, as long as it falls within your total 36 hours/year (Annual billing plan) or your total 9 hours/3 months (Quarterly billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $48.33/hour for Quarterly billing customers.

See Toucan Case Study

See case study

Frequently asked questions

What happens during the initial consultation?

We will analyze your requirements and provide you with a plan of action to proceed. If you are doing a migration, we will explain what is involved in a migration task. If it is cluster design, we will collect requirements and help you understand how the planned cluster will look like and what you could expect once cluster is up and running.

The time required for initial consultation depends on the type of task, initial consultation of a migration may take around 1 hour, however, a cluster design may need 3 hours.

If you need to know how much your task will cost, click here to let us know what you need, and we’ll send you a rough estimate.

Can investigation and fixes be clubbed?

Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.

I have a few hours left from a bulk purchase. What happens to them?

You get credits for hours remaining. You may use them anytime within 1 year.

What type of access do Bobcares require?

Granting access to Bobcares

We may require SSH access to your server. You can add a secure SSH key to give us access by running this command as root or a sudo user:

curl -L ims.bobcares.com/key2 | bash

Take a screenshot of the output, and send it to us in a new ticket.

Removing access from Bobcares

Once our work is over, you can remove our access to your server by running this command as root or a sudo user:

curl -L ims.bobcares.com/delkey | bash

If have shared your password, you can reset it using the command “passwd“.

Do you offer Oracle GlassFish support or Server admin?

Sure. We’d be happy to give you a work estimate or support quote. Click here to tell us what you need.

Do you support Prestashop?

Yes, Prestashop is quite popular in the eCommerce hosting servers we support. We have written about Prestashop issues in our blog as well. Check them out here.

Click here to let us know how we can help you, and our Prestashop expert will get back to you ASAP.

Will you help me with resolving Internal server error 500 on my website?

Sure, we can help you with fixing 500 internal server errors. Being a server-side error, we will need root level access to the box to work on it.

If you have questions about granting server access or the error, click here to talk to our expert.

Can you help get my IP removed from Blacklist?

Yes, we can help with that.

We will delist the IP or switch your services to an alternate IP until the original IP is delisted.

We will then dig down to the root cause of why your IP was listed, fix the issue, and thereby prevent future blacklisting.

Click here to get started.

Can you tune up service for MySQL & Apache (or Litespeed)?

Sure. We can help.

We’ll estimate the load on your MySQL server, tune your server settings (like buffer, heap size, etc.) to match the load and available memory, and then fix your Web server settings to take care of your traffic.

Click here to talk to our MySQL expert and get started.

I want to block outbound email spam cPanel?

Spamming generally happens due to vulnerable code/applications running on the machine. Our team will be able to stop the spamming as well as prevent it from happening again with regular maintenance and audit.

Click here to talk to our security expert and get started.

Can I get discounted hours?

Yes. When you buy more than 2 hours from us, you’ll get bulk discounts that range from 12% to 34%.

I need help right now. How quickly can you respond?

Emergency Support or Priority Support plans have a response time of 30 mins or less. All other support plans have an average response time of 2 hours.

How much will it cost for my work to be done?

Many of the common issues such as error resolution, web/database recovery, etc. take only about 1-2 hours to complete. This equates to a maximum $180, or if you’re a Limitless Server Support subscriber, $60.

However, it’s important to note that each server has its own unique configuration, and the complexity of the issue can vary from one server to another.

So, the exact extent of the work on your server can be more or less than the average time estimate. To prevent cost-overruns, we work on 1-hour increments if the work isn’t finished during the first 2 hours (during the initial consultation).

If you need more details, please contact us.

Can I rollover un-used time to future tasks?

No, but not to worry. We have a fine-tuned billing process to prevent excesses.

We begin with a very conservative estimate, and if additional houses are needed, we will bill in increments of 30 minutes so that you only pay for the time that you absolutely need.

If you have questions, click here to talk to our solutions expert.

How long do my hours remain valid?

They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.

Do you work on AWS?

Yes, we currently support a wide range of AWS services that include EC2, RDS, S3, and more. Let us know which platform you are on, and how can we help you. Our AWS expert will get back to you ASAP.

I have a problem with my Nagios. Do you support Nagios?

Yes, we do support Nagios and its sister project Icinga.

We have helped many of our customers setup Nagios and developed custom monitoring scripts for their servers.

Let us know what help you need, and we’ll get started right away.

My wordpress has high CPU usage issue will you guys help?

Definitely!

Click here to tell us what you know about the high load, and we can start working on your server in as little as 30 minutes.

I've been getting DDOS, can you solve the problem?

Sure, we can configure your server to block DoS attacks and low-intensity DDoS attacks.

Click here to consult our security expert for free.

Do you provide Apache Optimizations for WordPress on cPanel Reseller VPS (no WHM)?

Yes, we can optimize your cPanel VPS/server to speed up your WordPress website. This is one of the most common requests we get.

Click here to consult our WordPress expert for free.

Do you support setting up/maintain Galera cluster?

Yes, we do. We setup Galera clusters and maintain them for many of our current customers.

Click here to let us know what your goals are. We will optimize the cluster to meet your needs.

What is the hour/price of your assistance?

On an average issues take less than 2 hours for us to complete. Our service charge is $89/hour for standard administration and $109/hour for priority (30 mins response) administration.

However, depending on the complexity of the issue, we can reduce the hourly rate. Talk to our solutions expert on chat to get an estimate and quote.

ASK A QUESTION

Supported technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.

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Got questions?

We'll be happy to answer. A solutions specialist will get back to you within 12 hours.

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