SaaS Support
Software as a Service providers are faced with challenges in supporting customers and securing, optimizing & deploying heavily-used environments on a daily basis. Bobcares is perfectly fit to help SaaS providers and their customers resolve issues in an industry leading time.
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5 reasons why Bobcares is the right choice for SaaS Hosting Support
SaaS Support Expertise
Extensive experience in supporting SaaS companies
Developer Support
We enable you to get things done – fast
24/7 Availability
On helpdesk, phone & live chat
19+ Years Experience
Founded in 2001, we have a ton of experience
Flexible Billing
Pay in bulk or in part as per your convenience
Plans and Pricing
Server Maintenance
As low as $39/server
- 24/7 monitoring & rescue
- Managed software updates
- Security, speed & backup audits
- 24/7 access to experts
Ideal for companies that need to focus on their core product and keep their servers reliable with professional care.
Dedicated Support
Custom pricing
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
On-Demand Support
As low as $29/hour
- Professional server administration
- Available 24/7
- Cloud tech expertise
- Opt-in proactive support
Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.
Phone Support
100% white labeled, US based tech support for web hosts, web designers, and more.
Custom Solution
Tell us your business challenge and we’ll build a custom solution for you.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
See OneSignal Case Study
Our services
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
24/7/365 availability
100% white labeled
Help desk support
US based phone support
Live chat support
Response and resolution time SLAs
Dedicated quality assurance team
VM/Web hosting specialization
Certified information security
Certified support quality
Security monitoring
Performance monitoring
Server health monitoring
24/7 emergency support
Periodic server hardening
Regular performance optimization
Vulnerability monitoring and patching
Timely system updates
Backup & DR management
High availability maintenance
How we help
We will manage your SaaS infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:
End-user technical support
We’ll respond within minutes to support queries round the clock.
Emergency rescue
If your app becomes inaccessible or slow, we’ll get on the case within minutes.
Performance monitoring
We’ll monitor app performance metrics and fine tune service settings for fast access.
System updates & patching
We’ll keep your servers updated, and apply hot fixes during vulnerability disclosures.
Security audit & hardening
We’ll audit your server periodically to find security issues & re-harden the server.
Backup management
We’ll monitor and fix snapshot backups, so that you’ll always have a reliable backup.
DevOps
We’ll work closely with your developers to deliver smooth app release cycles.
Infrastructure design & setup
We’ll help you scale up, migrate or even create a new infrastructure from scratch.
Some popular platforms we support…
Don’t see your platform here? See our extended list of technologies, or chat with us.
Bobcares services are rated highly
Let's talk about your support
Our hosting specialist will build your a custom support package.