Learn how to fix the “Access level expired” issue in Azure DevOps. Our DevOps Support team is here to help you with your questions and concerns.

Access Level Expired in Azure DevOps | Causes & Fixes

If you have run into the “Access level expired” message in Azure DevOps, it usually means that the permissions or access rights to certain features or resources have expired.

Azure DevOps offers various access levels, like Basic, Basic + Test Plans, and Basic + Test Plans + CI/CD. Each level offers different sets of features and capabilities. When our access level expires, we lose permission to use specific features or access certain resources.

Common Causes

• An expired Visual Studio subscription linked to our DevOps account can cause our access level to expire.
• If the Azure subscription used for billing is inactive or removed from the organization, it can impact all associated purchases, including Visual Studio subscriptions and Azure DevOps access.
• Azure DevOps may limit Basic access for users who have been inactive for an extended period. If we haven’t signed in for a while, our access will expire.

Troubleshooting Tips

1. If the Visual Studio subscription has expired, renewing it will automatically restore the access level.
2. Make sure that the Azure subscription used for billing is active.
3. While resolving the access issue, we can grant temporary Stakeholder or Basic access (if available) to keep users involved in essential Azure DevOps activities.

“Access level expired” in Azure DevOps can be a roadblock, but understanding its causes and resolving it will restore access quickly.

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Conclusion

In brief, our Support Experts demonstrated how to fix the “Access level expired” issue.