*With Unlimited Support, we will take care of all support requests posted by the first 200 customers. If you need support for additional customers or servers, click here so that we can build a custom quote for you.
Support features
Available 24/7
Lights are always on at Bobcares. You & your customers will get lightning fast response 24 hours a day, 7 days a week.
Customized support SLA
Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.
Flexible support coverage
You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.
Single point of contact
An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.
24/7 monitoring & rescue
We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.
Coordination with your DC
If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.
Server updates & patching
We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.
Security audits & hardening
We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.
Server performance tuning
We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.
White label support
We greet your customers with your company name and use your help desk system, live chat system, and phone number so that we maintain 100% transparency.
Pre-sales support
If your prospective customers need help understanding your service features, we’ll guide them towards the right package.
How it works
Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.
The Bobcares difference
Assisted by Engineers, Computer Science graduates
At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
100,000+ servers supported
Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.
Certified by Cloud Service Providers
Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.
Market leader for 20+ years
Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.
ISO 27001, ISO 9001 certified support quality
We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
Bobcares services are rated highly
Supported technologies
We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software. See all supported technologies.
Our Team
The best of both worlds
How our team is unrivaled in technical expertise, customer support and communication skills.
Engineering services delivered from Kochi, India
Bobcares Kochi in India is our engineering powerhouse that is formed of over 250 Computer Science Engineering graduates. Each one of our engineers go through a grueling 4 year course in Computer Engineering, a series of competitive exams to be selected into Bobcares, and a further series of training process (where up to 30% fall off), to make it into the support teams. This cream-of-the-crop group of engineers tend to excel in every discipline associated with tech support. This includes technical proficiency, communication skills, customer management and more.
Frontline phone support team located at Phoenix, USA
Bobcares Phoenix center takes care of all our voice support services. Our phone support team is formed of customer care professionals with years of experience in web hosting and associated industries. The team maintains an average resolution time of 5 minutes, and a response time of less than 30 seconds.
Frequently asked questions
What is All-in-One Outsourced Hosting Support?
All-in-one outsourced hosting support means taking care of your customers and servers which includes 24/7 monitoring, maintenance, email support, live chat support & phone support.
At Bobcares, we offer round-the-clock outsourced hosting support to backup web hosting companies in server management, technical support, and customer services. Our goal at Bobcares will be to provide hosting companies with every kind of assistance required to ensure smooth operations, enhanced security, and happy clients.
Our All-in-One Outsourced Hosting Support spans from software updates to security management, server monitoring, technical assistance, and customer support via calls, chats, and emails.
The comprehensive nature of all-in-one outsourced hosting support is one of the main benefits. It will monitor servers and manage the customers of the company so that they can concentrate on other areas within the business and hence improve their productivity. This anyway is very time-consuming and resource-intensive.
Our proficient team ensures that all tasks on server management are executed effectively.
What is the idea behind the All in one support plan?
The All in one support plan is a unique opportunity for New Hosting companies to pay less when they have fewer clients. As a newbie webhost, you get Technical support for unlimited tickets, Basic Server monitoring and the full support of the Bobcares team behind you while you build your business.
The All in one support plan gives you full 24/7 unlimited service until you reach your 200th account. Once you reach the 200th account, you can choose to upgrade to the Per Server, the Per Ticket or the Sleepwell plans at no additional setup cost.
Can you list the Helpdesk software that Bobcares supports?
We provide support for the following Helpdesk software
– Ubersmith, Cereberus, Kayako, Perldesk,WHMCS-Helpdesk.
If you start support with Bobcares and do not have a Helpdesk software in place, Bobcares Engineers can advise you and set one up for you for $20.
Is the Helpdesk software setup on my server or Bobcares server?
The Helpdesk software would be setup on your server. This gives you complete control on how your customers are serviced. You will need to provide Tech level access to Bobcares engineers so that they can reply to queries. Your Helpdesk will also need to be configured to send us notifications for new and responded issues.
I am interested in using your web hosting support services. I would like to have the ability to see all tickets and responses to tickets. Is this standard with your service?
Yes you can see all the responses. In fact, we encourage you to review our service and from time to time provide feedback. We would like you to be 100% satisfied with our service.
How can I get started with Bobcares?
Getting started with us is easy! Simply reach out to our sales team through various channels like chat, email, or phone.
Can I call you? It's easier for me.
We’d love to talk to you. You can call us at 1-800-383-5193 or click here to leave your number and a convenient time to call. Our solutions expert will ring you back.
What is the service availability for Bobcares?
We have a 24/7 experienced support team who are ready to assist with any technical questions or issues your customers may have.
What services do you provide other than All in one Outsourced Hosting Support?
Is All-in-One Outsourced Hosting Support suitable for small hosting providers as well as large enterprises?
Yes, Bobcares All-in-One Outsourced Hosting Support is made especially to fit hosting providers of all sizes, from tiny startups to major corporations. Because of this, our support services are adaptable and scalable to satisfy any client’s particular requirements, regardless of their size.
For small hosting companies:
We provide affordable support plans that include vital services like server monitoring, and technical assistance.
This helps small hosting companies to operate their servers smoothly within their budget.
Our team of skilled professionals works around the clock to help small hosting providers with any problems .
For large enterprises:
We provide comprehensive service plans that include server management and specialized technical solutions for large businesses with complex setups.
Because of their vast experience dealing with major organizations, our team of professionals is aware of how important it is to offer scalable and dependable support solutions that can meet the needs of critical applications and high-traffic websites.
Got questions?
We'll be happy to answer. A solutions specialist will get back to you within 12 hours.