Learn how to fix the DNS_PROBE_FINISHED_NXDOMAIN error in Cloudflare. Our Cloudflare Support team is here to help you with your questions and concerns.
How to Fix the DNS_PROBE_FINISHED_NXDOMAIN Error in Cloudflare
The `DNS_PROBE_FINISHED_NXDOMAIN` message in your browser signals that it is time to check your DNS records in Cloudflare.
According to our experts, this common DNS issue prevents users from accessing a website.
The error `DNS_PROBE_FINISHED_NXDOMAIN` indicates that the browser could not resolve the domain name we are trying to visit. The “NXDOMAIN” part stands for “Non-Existent Domain,” meaning the DNS can’t find a matching IP address for the domain name you entered.
An Overview:
- Key Impacts of the Error
- Common Causes and How to Fix Them
- 1. Domain Not Registered or Expired
- 2. Incorrect DNS Settings in Cloudflare
- 3. DNS Propagation Delay
- 4. Cached DNS Records
- 5. Firewall or Security Software Blocking Access
- 6. Cloudflare Proxy Issues
- 7. Registrar or Domain Management Issues
- How to Prevent DNS_PROBE_FINISHED_NXDOMAIN Errors
Key Impacts of the Error
- The website becomes inaccessible to users.
- Loss of traffic and revenue, especially for businesses.
- User frustration, which can lead to churn.
- Negative SEO impact if the issue is prolonged.
Common Causes and How to Fix Them
1. Domain Not Registered or Expired
The domain might not be registered or has expired.
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- First, use a WHOIS lookup tool to check the domain’s status.
- If it has expired, log in to the registrar account and renew the domain.
2. Incorrect DNS Settings in Cloudflare
DNS records are missing or misconfigured.
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- To begin with, log in to the Cloudflare dashboard.
- Then, go to the DNS section.
- Ensure A, CNAME, and other records are correctly set.
- For example, the A record should point to the web server’s IP.
- Add missing records as needed using the Add Record button.
3. DNS Propagation Delay
Recent DNS changes take time to update across the internet.
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- Wait up to 48 hours for full propagation.
- Use tools like WhatsMyDNS.net to check the global propagation status.
4. Cached DNS Records
Your browser or operating system may still be using outdated DNS info.
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5. Firewall or Security Software Blocking Access
Sometimes, security software may block DNS resolution.
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- Temporarily disable antivirus/firewall software and try again.
- If it resolves the issue, configure exceptions or whitelist the affected domain.
6. Cloudflare Proxy Issues
Misconfigured proxy settings can interfere with DNS resolution.
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- In the Cloudflare dashboard, go to DNS and find the A record.
- Then, click the orange cloud icon to turn it gray (disabling the proxy).
- Test the site using its IP address directly.
- If it works, re-enable the proxy once configuration issues are fixed.
7. Registrar or Domain Management Issues
EPP status codes or registrar problems can prevent resolution.
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- First, contact the domain registrar’s support team.
- Provide any error codes or messages.
- Resolve account issues or disputes as per their guidance.
How to Prevent DNS_PROBE_FINISHED_NXDOMAIN Errors
Here are some tips to prevent this error from occurring again:
- Monitor domain status regularly and set reminders for renewals.
- Keep DNS records updated, especially when switching hosts or proxies.
- Learn basic DNS management to make informed decisions.
- Choose reliable registrars and hosting providers with responsive support.
- Use monitoring tools to get alerts for DNS or domain changes.
[Need assistance with a different issue? Our team is available 24/7.]
Conclusion
The `DNS_PROBE_FINISHED_NXDOMAIN` can be easily fixed with the proper steps, whether it is an expired domain, cached DNS, or misconfiguration in Cloudflare.
In brief, our Support Experts demonstrated how to fix the DNS_PROBE_FINISHED_NXDOMAIN error in Cloudflare.
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