Field field_name cannot be set error in Salesforce causing trouble?

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped out a customer when they came across field_name cannot be set error in Salesforce.

How to resolve “field field_name cannot be set error” in Salesforce?

Have you been having trouble with the “field field_name cannot be set error” in Salesforce? You are in luck. The error usually arises when we try to create an issue. Interestingly, the issue is due to not having a specific field in the Default Create Screen.

Fortunately, our Support Techs have a solution for the issue. It involves the Custom Field ID where we have to find the name of the field with these steps:

1. First, we have to head to Custom Fields under Issues in the Administration section.
   
2. Next, we will head to the Cog Icon or the ellipsis and slowly hover over the Screens or Configure option.
3. Then, we will observe the URL found at the bottom left corner of the browser window. This is where we will find the ID. For instance:

   

We can add the field to the corresponding screen with these steps:

1. First, we have to open the project where the issue is occurring.
2. Then, we will head to Project Settings.
   
3. Next, we have to click Screens and select the name of the screen and allow it to expand.
4. After that, we have to click the names of the screen beside Create issue.
   
5. To conclude the process, we will add the missing field to the list, thereby resolving the error.

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Conclusion

In essence, the skilled Support Engineers at Bobcares demonstrated what to do when field field_name cannot be set error in Salesforce.